IT Specialist- IMTO - Cumberland County

Job Description

To support, install, configure, monitor and maintain desktop computing hardware and software.

Position Information:

Starting Salary: $20.20 an hour

Classification: IT Specialist

Position Code: DP3003

5-Factor Grade: 105

Work Hours: This position will work and be paid for 75 hours in a 2 week pay period

Current Cumberland County Employees will follow the County Promotion/Demotion policy. 

Responsibilities:

• Provide technical support to all users via phone or on-site support.
• Troubleshoot a wide array of technical hardware and software issues.
• Install and maintain desktop hardware and software to support business needs.
• Assist in maintaining inventory of computer hardware for all County information technology equipment.
• Assist in troubleshooting and updating desktop security patches.
• Must show a sense of urgency in resolving issues and provide the highest level of customer support.
• Handles computer related equipment installs, imaging and relocations.
• Attends training, seminars and meetings as required.
• Performs other related duties and assignments as required.
• Works with the Bureau of Elections in support of Election Day processes.

Qualifications:

Education:

• High School diploma or equivalent required. 
• Associate’s degree in computer science, Information Science or related field is preferred.

Work Experience:

• 1-2 years of work experience in a technical support role.

Applicants must possess a driver's license and reliable transportation

Company Description

Mission Statement: The most livable community with the most efficient and effective public services in Pennsylvania.  

We are always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this job application!

 Cumberland County Diversity, Equity, and Inclusion Statement

Cumberland County acknowledges and celebrates the unique characteristics of our residents, employees, and visitors.  We identify diversity as a strength and consider it a growing, valuable asset of our community.  We thoughtfully offer services and opportunities by understanding the different needs of our residents and actively engaging the underrepresented. Everyone who lives, works, and visits Cumberland County will benefit from our commitment to a welcoming environment. 

TECHNOLOGY SUPPORT/ISSUES WITH APPLYING: 

If you are having technology issues with the application or with uploading your resume and/or cover letter please reach out to KeldairHR Customer Support at support@keldairhr.com or Cumberland County Human Resources at humanresources@cumberlandcountypa.gov. 

EMAIL CONFIRMATION: 

If you do not receive a confirmation email within minutes of your job application submission, please check your email junk and or spam folders.   

Benefits

Medical Benefits:

• Capital Blue Cross Medical Insurance 
  • Health Savings Account
  • Wellness program with wellness incentives
• Capital Blue Cross Vision Insurance 
• United Concordia Dental Insurance

Retirement Benefits:

• County Retirement Pension 
  • 5% minimum pre-tax contribution required, with the option of increasing your contribution over 5% up to 15% post-tax
  • Fully vested after 5 years of credited service
  • Normal Retirement Options:
    • Age 55 with 20 years of credited service
    • Age 60 with any amount of credited service
• Voluntary 457b Deferred Compensation Plan
• Military Time Buy Back Options

Paid Time Off:

• Vacation
  • 10 days per year, accrued per pay period (Non-Exempt) 
  • 15 days per year, accrued per pay period (Exempt)
  • Increase for both Non-Exempt and Exempt of 5 days per year after 2 years of service
• Personal
  • 3 Personal days per year, pro-rated based on starting date
• Sick
  • 5 Sick days per year, pro-rated based on starting date
• 12 Paid County Holidays
  • No waiting period to receive paid holidays

Additional Benefits:

• Educational Assistance
  • 80% of cost of tuition and books up to the annual IRS limit per calendar year (after 6 months of Full-Time Employment)
• Public Service Loan Forgiveness (PSLF) – certain eligibility requirements must be met
• Employee Assistance Program
  • Resources for: Childcare, Eldercare, Legal, Financial, and Coaching
• Flexible Spending Account
• Dependent Care Account
• Short Term Disability
• Long Term Disability
• Life Insurance