IT Support Analyst - Integres, LLC

Integres, LLC is a Service-Disabled Veteran Owned Small Business (SDVOSB) which was established to provide high quality, insightful, agile information technology-based solutions to its customers. Integrity is a foundational element of everything we strive to do. We seek to develop solutions which respond to the evolving challenges that today’s organizations face using our own unique combination of industry best practices, and evolving techniques and technologies. We started Integres with the intent of building "a company with a soul". As such, we take a servant-leadership approach as the long-term strategy for our success. We are cultivating a corporate family culture which demands excellence and accountability while putting a premium on work/life balance. We empower and support our employees to contribute to achieving our corporate goals by interacting with our customers as true partners, rather than treating their engagement as just another job. We seek to be good corporate citizens and encourage and promote employee participation in community and volunteer work.

Responsibilities:

Integres, LLC is seeking a IT Support Analyst to join us. 

Duties and Responsibilities:

• Install, configure, maintain, troubleshoot, and repair network software, servers, and /or network utilities to provide solutions to minimize user down time. Keep network software, servers and / or network utilities up-to-date and in compliance with MDH security guidelines and vendor best-practices. Create and deploy scripts / automation where needed to improve team efficiency or assist MDH personnel with various requirements / tasks.
• Administer, maintain, manage Active Directory for local site’s Organizational Unit, within the MDH enterprise AD environment.  Adhere to and ensure compliance with Office of Enterprise Technology, Maryland Department of Health and Maryland Department of Information Technology standards, practices, policies.
• Configure, install, maintain hardware, and install hardware components related to computer and others electronic communication hardware such as servers, hubs, switches, modems, faxes, printers, network cabling, presentation equipment, videoconference equipment, specialized digital equipment, etc.
• Responds to help desk assignments, and document solutions to support requests.  May include preparing written correspondence to maintain documentation for installations, setup procedures, and user support & training.  Adhere to and meet OET SLA’s, policies, procedures and practices for Helpdesk and end-user support service.
• Consults with users to discuss local and wide area network and microcomputer software and hardware needs to research and suggest the best solution and resources for the user to do his job effectively.
• Prepares written correspondence to maintain documentation for installation and setup procedures and user support and training.
• Updates and maintains centralized file records of all hardware and software in use by MDH personnel to include inventory and user files held within the IT Department.

Qualifications/Education and Years of Experience:  

• 5 years administering large scale Active Directory environment.
• 5 years managing and server hardware and software utilizing Microsoft Server operating systems.
• 3 years providing user and infrastructure support in a Helpdesk/ServiceDesk setting.

Required and Desired Skills/Certifications: 

• Networking Concepts
  • OSI Model
  • TCP/IP   
  • DNS
  • DHCP
•  Active Directory
  • User, computer, group administration
  •  Replication
  •  Server Administration Hardware troubleshooting and repair
  • Windows server operating system
  • Active Directory membershipSoftware/application support and troubleshooting.
•  Laptop and Desktop Support
  •  Hardware troubleshooting and repair
  •  Windows operating system
  •  Active Directory membership
  •  Software/application support and troubleshooting

Min Citizenship Status Required: Must be a US Citizen.

 Location: Spring Grove Park, 55 Wade Ave, Catonsville, MD 21228

Integres offers competitive salaries bolstered by a comprehensive benefits package, which provides safety and security for our employees and their families.  Our generous benefits package includes:

• Healthcare and Insurance: medical, dental, vision, short and long-term disability protection, basic life and AD&D insurance
• 401(k) Savings Plan
• Accrued Paid Time Off (PTO)
• Employee Recognition and Rewards
• Employee Referral Bonuses

Integres is an equal opportunity affirmative-action employer.  We encourage Minority/Female/Protected Veteran/Disabled applicants to apply.  Integres, LLC proactively fulfills its role as an equal opportunity employer.  We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime, or Campaign Badge Veteran, Armed Forces services Medal, or any other characteristic protected by law.

All your information will be kept confidential according to EEO guidelines.