IT Support Analyst for Lab Systems - TechDigital
West Point, PA
About the Job
Mandatory Skills
- Pharma / Lab applications support experience.
- GMP, GDP, Data integrity knowledge
- Operational support experience, ITIL knowledge
- Analyzing, troubleshooting issues in lab environment
- LabX / working with lab instruments
Job Description:
- Worked in Pharma / Lab applications
- Should have GMP, GDP, Data integrity knowledge
- Perfer working or interacted with Mettler instruments
- Experience in SNOW: Request Management, Incident Management, Knowledge Management, Problem Management, Disaster Recovery, System Monitoring, System Maintenance
- Manage tickets requiring interaction with vendor, Tier 3 (Mettler Toledo)
- Mettler to perform upgrades and patches (e.g. MR and PR releases) coordinating activities through AMS per
- AMS to understand and coordinate with infrastructure teams for unplanned infrastructure outages
- Work on integration with LIMS systems.
- Project Team and PT-HCL will provide KT as defined by RMO process
- Disaster Recovery (e.g. Testing) and backup activities
- Support to field How-To questions based on Lab X work instructions and job aids
- Must have working knowledge of the process to effectively troubleshoot incidents
Source : TechDigital