IT Support Coordinator at Vaco, LLC
Memphis, TN 38120
About the Job
This is a permanent opportunity to join a highly respected national organization that is a proven leader in their field!
The Information Systems Coordinator serves as a key member of a small technical team and reports directly to the Chief Administrative Officer.
Responsibilities Include the Following:
Data Management
- Updates and maintains applications like CRM's.
- Retrieves information from database applications at the request of staff members and volunteers. Requests clarification when needed.
- Organizes and processes all association transactions in a timely and efficient manner. Initiates contact with internal staff for clarification.
- Ensure association’s information sharing policy is followed whenever member information is shared with vendors or via member requests.
- Performs regular reporting duties including daily transaction reports.
- Conducts regular quality control measures to ensure data is accurate and complete.
- Contacts appropriate outsourced vendors for network or database issues when necessary.
Hardware & Software Support
- Serves as contact for basic Microsoft 365 questions and training to optimize performance and effectiveness.
- Acts as first point of contact for technology inquiries; escalating matters to outsourced providers (MSP) as necessary.
- Contacts, schedules, and follows through with appropriate vendors for network, database, or software issues.
Customer Service
- Provides superior customer service to all internal and external customers.
- Assists members, staff, and volunteers with website functionality or other basic technology questions upon request.
- Coordinates with vendors on operational tasks including hardware, software, and open database tickets.
- Develops training materials and conducts end user training on technology systems and information security for staff and volunteers.
Required Skills & Experience:
- A four-year degree or a two-year degree with experience in technology, information systems, or database management is highly desired.
- Previous database / CRM application experience.
- Experience with basic Office 365 functionality or administration.
- Willingness to learn software and solutions.
- Exceptional attention to detail.
- Excellent written, oral, and interpersonal communication skills.
- Ability to work independently and remain motivated and deadline oriented.
- Ability to juggle multiple tasks and priorities.
Additional Details:
- Employment Type: Direct-Hire Position
- Schedule: Normal Business Hours / On-Site
- Start Date: Immediate
- Location: Germantown
- Compensation: $45,000
Interested Candidates are Encouraged to Apply for Immediate Consideration!
Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.