IT Support Help Desk Technician - Thomas Howell Ferguson P.A. CPAs
Centerville, FL 32308
About the Job
IT Support Help Desk Technician - Tallahassee, FL (Full-Time)
Thomas Howell Ferguson P.A. CPAs (THF) is a growing, regional, Top 200 public accounting firm with an ever-expanding reach. Although THF was founded in June of 1993 to acquire the office of Ernst & Young (EY), our firm's roots date back to the early 1970s. Since our inception, THF has grown to over 150 team members, providing clients with a full range of traditional accounting, auditing, and tax services complemented by comprehensive consulting and advisory resources.
We are clients of the RSM Professional Services+ Practice. As a client, we have access to the Professional Services+ Collaborative, a globally connected community that provides access to an ecosystem of capabilities, collaboration and camaraderie to help professional services firms grow and thrive in a rapidly changing business environment. As a participant in the PS+ Collaborative, we have the opportunity to interact and share best practices with other professional services firms across the U.S. and Canada. We also hold membership with CPAmerica International, enabling us to collaborate and share ideas, and to have access to the latest resources, ideas, training, technology, and best practices as it relates to public accounting.
Our CPAs are members of the American Institute of Certified Public Accountants (AICPA) and the Florida Institute of Certified Public Accountants (FICPA), in addition to several other key industry-related associations. THF received the “Best of Accounting Client Satisfaction” Award in 2024 from ClearlyRated. In addition, THF has received other awards from prestigious publications such as Inside Public Accounting, AM Best, and Forbes.
About the Role:
We are currently seeking a great candidate looking to accept the engaging and fulfilling role as an IT Support Help Desk Technician in our Tallahassee office. This position works collaboratively as a member of the IT Support team, and reports directly to the IT Support Manager. We are seeking a highly motivated individual to provide technical assistance to our employees and contractors across multiple offices and remote locations, and provide onsite support for our Tallahassee office. This role involves diagnosing and resolving hardware and software issues, setting up equipment, and providing timely responses to support requests. The ideal candidate will have excellent communication skills, a customer-service mindset, and the ability to troubleshoot a variety of IT-related problems.
*The hourly rate for this position will be between $20.00 - $25.00/per hour, based on experience.
Qualifications:
- Education and Experience: Bachelor's or Associate's Degree in Information Technology, Computer Science, or related field. Or 1-2 years of experience in a technical support/help desk role, ideally in a corporate environment, may substitute for education degree requirement
- Technical Skills:
- Strong understanding of Windows operating systems
- Experience with Office 365 and remote desktop tools
- Familiarity with basic networking principles (TCP/IP, DNS, VPN)
- Soft Skills:
- Excellent verbal and written communication skills
- Strong problem-solving and troubleshooting abilities
- Customer-service oriented with the ability to handle high-pressure situations
- Ability to work independently and as part of a team
Preferred Skills:
- Certifications: CompTIA A+, Microsoft Certified IT Professional (MCITP), or similar certifications desired but not required.
- Experience with Remote Support: Supporting users in multiple locations, including remote users across different time zones.
Key Responsibilities:
- Provide Technical Support: Respond to help desk requests via phone, email, or ticketing system, ensuring timely and efficient resolution of issues related to hardware, software, and networking.
- Troubleshoot IT Issues: Diagnose and resolve technical problems, including connectivity issues, printer malfunctions, system errors, and software configuration issues.
- Install & Configure Equipment: Set up workstations, laptops, printers, and other peripherals for new hires and existing staff, onsite in Tallahassee. Potential to travel to branch offices quarterly to support equipment needs in other offices; travel outside of Tallahassee not required.
- User Account Management: Create, modify, and deactivate user accounts in Entra Active Directory, Office 365, and other internal software systems.
- Software Support: Assist users with software installations, updates, and basic troubleshooting of applications such as Microsoft Office, accounting software, and client VPNs.
- Documentation: Maintain detailed records of support requests and resolutions in the help desk ticketing system. Contribute to knowledge base articles and user guides.
- Collaborate with IT Team: Work closely with the IT team to escalate complex issues and implement technology upgrades or improvements.
- Security Awareness: Educate users on basic security practices such as password management, phishing awareness, and data protection.
- Maintain IT Inventory: Track hardware and software inventory, ensuring equipment is properly maintained, updated, and documented.
Work Environment:
- Location: Tallahassee office-based with some potential for travel between office locations. Due to the on-site needs when issuing equipment and managing equipment in the office, this position will not have the option to work from home.
- Schedule: Standard business hours with occasional after-hours support if outages are scheduled.
- Travel: Potential to travel quarterly to other offices but travel outside of Tallahassee is not required. Primary responsibilities will be on-site in Tallahassee.
This is an in-person, working at the office role. You'll find that between our regular team meetings, firm forum, and participation in office-wide events, we are committed to staying connected as a team.
*We are looking to fill the IT Support Help Desk Technician role immediately.*
Employee Benefits
- A competitive annual salary and compensation package
- Flexible, full-time hours
- PTO
- Eight (8) paid holidays each year
- Parental Leave
- Health insurance through Blue Cross Blue Shield (firm covers a portion of the cost)
- Dental insurance for employee (100% employer-paid)
- Optional vision insurance
- Life, short-term, and long-term disability insurance (100% employer paid)
- 401(k) retirement matching (up to 4%) and profit-sharing plan
- Team and social activities for employees
- A workplace culture that supports collaboration, teamwork, financial stability, and professional growth
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More About the Firm & the Tallahassee Office:
Thomas Howell Ferguson P.A. CPAs is headquartered in Tallahassee, FL, with additional office locations in the following markets: Tampa and Panama City, FL. Our Tallahassee office is located in Florida's “Capital City” where you can expect a wonderful climate, ever expanding colleges and universities, canopied roads, hiking and biking trails, arts and entertainment, sports tourism, delicious food and coffee, southern hospitality, and more! Forbes ranked Tallahassee as 9th for the best places to live in Florida for 2022!
THF has grown to over 150 employees across all of our markets, providing our clients with a full range of superior services in traditional accounting, auditing and tax services, and comprehensive consulting and advisory services. We have maintained the high-quality control standards of a national firm and combined those attributes with the heart and personal touch points of a regional firm to ensure we “make an impact” in everything we do.
Learn more about THF by visiting:https://www.thf.cpa/.
If this is the opportunity you've been looking for, we encourage you to apply!
*To apply,please submit your resume, cover letter, and salary requirements to the advertised job posting. Please also include contact information for at least three professional and/or community references. If you have any questions about this employment opportunity, please reach out directly to LaQuisha Persak, Corporate Recruiter, by email at LPersak@thf-cpa.com.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are ADA compliant and an E-verify employer. If you prefer to submit your resume by mail, please use the following address: PO Box 14569, Tallahassee, FL 32317.
EOE, ADA, E-Verify Employer
PI254448853
Source : Thomas Howell Ferguson P.A. CPAs
