IT Support Specialist at NESC Staffing
Billerica, MA
About the Job
Overview:
As an IT Support Specialist, you'll provide first-line support for end users
You'll troubleshoot issues, support hardware and software configurations, and implement technology solutions to support company growth
You will assist users via phone, email, or in person, handling a variety of technical issues.
Key Responsibilities:
Provide first-level support for Oracle JD Edwards EnterpriseOne and related systems.
Troubleshoot and resolve system, hardware, and network issues.
Assist with system configurations, training, and end-user support.
Set up new hires with accounts, computers, and phones using Microsoft Intune.
Document processes, resolutions, and proactively suggest system improvements.
Manage IT inventory and support tickets through Jira.
Collaborate with IT and business teams on projects, upgrades, and migrations.
Provide occasional emergency support outside of regular hours.
Technologies:
Oracle JD Edwards EnterpriseOne
Windows 10/11, Android OS/iOS
Microsoft 365, SharePoint, Teams, Intune, Entra ID
Jira Service Management, Microsoft Defender, Purview
Dynamics 365
Qualifications:
Bachelor's degree in IT or related field.
Experience with Oracle JD Edwards EnterpriseOne or similar ERP systems.
Strong troubleshooting skills and knowledge of desktop hardware/software.
Experience with Microsoft Intune, Autopilot, and Jira.
Excellent communication and customer service skills.