IT Support Specialist - Condair
Chester, VA 23836
About the Job
Condair Group, founded in 1948 and based in Switzerland is the global leader in humidification, dehumidification and evaporative cooling. Supported by science, we engineer individual, holistic solutions that customers can trust through the entire lifecycle. With optimal humidity, we increase productivity and create healthier built environments. Condair Group has production sites in Europe, North America and China, its own sales and service organizations in 23 countries, and representatives in 50 locations worldwide.
As we expand into the greater Richmond, Virginia region we will be seeking motivated, skilled people to join our team. Come enhance your career today!
Learn more about us: www.condairgroup.com
Purpose of Role
Condair's IT Support Specialist role is a professional who is responsible for analyzing, troubleshooting, and evaluating technology issues. This role includes providing support to staff in person and remote primarily to users in North America but also around the world. Several key roles include maintaining IT systems, Installing and configuring computer hardware, software and ensuring IT services are always online and available.
This support role also has a secondary component supporting Condair's MS Teams Telephony component from a global perspective. This consists of deploying, maintaining and supporting teams Telephony systems for all local Condair business entities.
Requirements, Key Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty to a competent level. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Primary first and second level IT support for Condair locations in North America in a face-to-face capacity, over the phone or via remote desktop software
Provide technical support and training to end-users, address issues related to the Microsoft 365 suite and standard applications defined by Condair
Install and maintain Windows clients, primarily via MS Intune
Manage user accounts, licenses, and access controls across the M365 platform and IT landscape
Monitor hardware, software, network availability and user support requests using Condair' predefined toolsets including asset management
Maintain and operate critical manufacturing printing equipment including Zebra label printers, copiers, and other printing solutions
Advise and support users in corporate projects that have IT related components ensuring best practices are followed and projects are inline with Condair global standards
Participation in global IT projects, team meetings, including migrations, software rollouts, hardware replenishments, etc.
Staying current with technology trends and advancements to recommend upgrades and new systems that will improve organizational efficiency
Professional Skills, Qualifications, and Competencies:
Education and Experience:
3-5 years of experience as an IT support specialist
Hands-on experience in the field supporting and maintaining IT infrastructure including Servers, Computer Peripherals, Printers (Zebra) is required
Language Skills:
English written and spoken
Reasoning Ability:
Analyzing technical problems and identifying patterns
Evaluating possible solutions and their potential impact
Making decisions based on logical analysis and available data
Troubleshooting issues methodically and efficiently
Certificates/Licenses:
Microsoft, Cisco, CompTIA and certifications a bonus but not required
Benefits:
Medical benefits
Dental benefits
Vision benefits
Long-term disability insurance
Short-term disability insurance
Life insurance/AD&D
401K
Paid vacation
Paid sick leave
Personal Characteristics
Teamwork
Balances team and individual responsibilities
Exhibits objectivity and openness to other's views
Gives and welcomes feedback
Offers to help others to achieve common goals
Drive
Exhibits a drive to do all work required to achieve success
Aims to do the right thing without being told
Ethics
Works with integrity and strong morals/ethics
Professionalism
Approaches others in a tactful manner
Reacts well under pressure and follows through on commitments
Treats others with respect and consideration regardless of their position
Accepts responsibility for own actions and asks for help when needed
Safety
Observes safety and security procedures
Uses equipment and materials properly and as instructed
Dependability
Is consistently at work and on time and completes work in a timely manner
Able to deal with change, delays, and unexpected events