IT Support Specialist at Genesis10
Eagan, MN 55121
About the Job
Genesis10 is seeking an IT Support Specialist for a contract with our client. 100% Remote.
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
Benefits of Working with Genesis10:
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Overview:
We are seeking a highly skilled and proactive IT Systems Analyst to join our team to support and manage integrations with multiple vendor applications and assist in provisioning new clients. This role is crucial. The ideal candidate will possess a strong background in system administration, SQL, TCP/IP, and vendor management, with a preference for experience in the healthcare sector.
Key Responsibilities:
- Vendor Integration Support: Understand and manage integrations with approximately five different vendor applications, including Snaplogic, SFTP, and others.
- Client Onboarding: Facilitate the setup of new clients on various vendor applications, handling user provisioning, TCP/IP configuration, single sign-on issues, and data flow management.
- System Maintenance: Monitor and maintain system performance, ensuring smooth operation of integrations and addressing any issues that arise.
- Documentation: Develop and maintain comprehensive documentation for processes and workflows, given the current lack of documentation.
- Disaster Recovery Planning: Participate in planning and executing disaster recovery strategies to ensure system resilience.
- Troubleshooting: Address and resolve technical issues, leveraging your help desk management and sys admin experience.
- Vendor Management: Manage relationships with vendors to ensure service level agreements are met and collaborate on ongoing support and improvements.
- Communication: Effectively communicate with stakeholders, including internal teams and external vendors, to ensure seamless integration and support.
- Ad-hoc Tasks: Adapt to daily challenges and tasks as they arise, applying problem-solving skills to address unanticipated issues.
- Education: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- Experience:
- Proven experience in a similar role with responsibilities including vendor management and system integration.
- Background in healthcare IT is highly desirable.
- Experience in service desk/troubleshooting or system administration roles.
- Technical Skills:
- Strong knowledge of SQL for database management.
- Proficiency in TCP/IP and network configuration.
- Experience with production implementation support, including tools like ServiceNow, Jira, and Snaplogic.
- Understanding of disaster recovery planning and execution.
- Soft Skills:
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and a proactive approach to managing tasks.
- Ability to work independently and as part of a team, managing multiple priorities effectively.
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
Benefits of Working with Genesis10:
- Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
- The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
- Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
- Behavioral Health Platform
- Medical, Dental, Vision
- Health Savings Account
- Voluntary Hospital Indemnity (Critical Illness & Accident)
- Voluntary Term Life Insurance
- 401K
- Sick Pay (for applicable states/municipalities)
- Commuter Benefits (Dallas, NYC, SF)
- Remote opportunities available
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
