IT Support Specialist - Richdale Apartments
Houston, TX
About the Job
Overview
Do you enjoy helping others, troubleshooting and keep proccesses in place? Be a part of the team that develops and manages the best Class A communities in the Midwest! Richdale Apartments, a family-owned and operatred company that has continued growth since 1918, is hiring for an IT Helpdesk Suppport team member.
Responsibilities
Benefits
- 401(k) match
- Dental Insurance
- Employee Discounts
- Flexible Spending Account
- Health Insurance
- Paid Time Off
- Referral Program
- Vision Insurance
- Career growth opportunities
- Access to fitness centers and pools
- College Savings Plan
- Life Insurance
- Disability Insurance
- Employee Assistance Program
Responsibilities
Provides Tier 1 and 2 desktop support.
Offers general and specialized support for desktops, applications, and infrastructure (e.g., desktops, cabling, printers, hardware, software, LAN, WAN, DNS, TCP/IP, VPN).
Delivers telephone and email support to all designated sites, utilizing various tools and providing after-hours support as needed.
Manages the inventory of desktop hardware and peripherals within the asset management system, adhering to established processes and procedures; aids in the refresh and end-of-life processes for retired equipment.
Assists with minor projects at a local operational level.
Conducts limited on-site network monitoring and support, addressing local user support issues as required and coordinating with the next level of network support when necessary.
Performs basic server and network administration tasks as assigned, including the upkeep of Windows Server.
Suggests additional technologies and customizations to the Company's software systems to enhance business operations.
Creates clear, concise, and precise documentation and provides training (e.g., work procedures, how-to guides).
Undertakes special assignments or tasks as directed by their supervisor, at their sole and complete discretion.
Qualifications
Experience
- A minimum of two to three years of job-related experience is required.
- Experience with Microsoft Intune and Microsoft Entra ID.
Education Level
- A minimum of a High School Diploma or equivalent is required.
Preferred Skills:
- MS Office 365 Suite
- Azure
- Windows Servers
- Active directory
- Intune - Basic
- SharePoint/One Drive
- Cisco Meraki
- Ticketing System
- Desktop SupportCertifications: Microsoft certifications (MCDST, MCSA, MTA); ITIL Foundation. Network, PC hardware and software certifications (A+, N+) are preferred.
Work Conditions
Office based with up to 30% travel. Occasionally required to work long hours which may include nights, weekends, holidays for regularly scheduled maintenance and emergency work and support as well as on-call availability.
RDGBA