IT Support Specialist/ Hybrid/ Cornelius, NC - Motion Recruitment Partners, LLC

Job Title: IT Support Specialist

Location: Cornelius, NC (Hybrid - 3 days on-site)

Job Type: Full-Time

Overview:

Join North Carolina's leading Managed Service Provider (MSP) as an IT Support Specialist
This full-time role is based in Cornelius, NC, with a hybrid work setup requiring 3 days on-site
We're looking for a motivated IT professional with around 5 years of experience to provide technical support, troubleshooting, and IT solutions to a diverse range of clients
You'll be part of a dynamic team that manages complex IT environments, delivering exceptional customer service and technical expertise.

Key Responsibilities:

• Provide Level 1- 3 IT support for desktop, network, and system-related issues for clients
  
• Diagnose, troubleshoot, and resolve hardware, software, and network issues in a timely manner
  
• Support and maintain client IT environments, including Windows OS, Active Directory, Office 365, and other enterprise systems
  
• Manage and monitor ticketing systems, ensuring timely resolution of incidents and requests
  
• Assist with onsite installations, configurations, and upgrades of hardware and software
  
• Collaborate with senior engineers on escalated issues and complex troubleshooting
  
• Perform regular maintenance tasks such as patch management, backups, and system monitoring
  
• Maintain up-to-date technical documentation and support guides for clients
  
• Deliver excellent customer service, providing proactive communication and support to end-users
  

Required Qualifications:

• 5+ years of IT support experience in a fast-paced environment, preferably within an MSP
  
• Proficiency in Windows desktop and server environments, Active Directory, and Group Policy
  
• Strong understanding of networking fundamentals (DNS, DHCP, TCP/IP) and troubleshooting
  
• Experience with Office 365 administration, email troubleshooting, and user account management
  
• Familiarity with ticketing systems and remote management tools
  
• Solid communication and customer service skills, with the ability to interact effectively with clients and team members
  
• Ability to work both independently and as part of a collaborative IT team
  

Preferred Qualifications:

• Certifications such as CompTIA A+, Network+, Microsoft Certifications
  
• Experience supporting virtual environments (VMware, Hyper-V) and cloud technologies
  
• Exposure to backup solutions, endpoint management, and security practices
  

#LI-GA1 IT Support Specialist/ Hybrid/ Cornelius, NC