IT Support Specialist I - Allvue Systems

Overview:

We are Allvue Systems, the leading provider of software solutions for the Private Capital and Credit markets. Whether a client wants an end-to-end technology suite, or independently focused modules, Allvue helps eliminate the boundaries between systems, information, and people. We’re looking for ambitious, smart, and creative individuals to join our team and help our clients achieve their goals.   Working at Allvue Systems means working with pioneers in the fintech industry. Our efforts are powered by innovative thinking and a desire to build adaptable financial software solutions that help our clients achieve even more. With our common goals of growth and innovation, whether you’re collaborating on a cutting-edge project or connecting over shared interests at an office happy hour, the passion is contagious. We want all of our team members to be open, accessible, curious and always learning. As a team, we take initiative, own outcomes, and have passion for what we do. With these pillars at the center of what we do, we strive for continuous improvement, excellent partnership and exceptional results. Come be a part of the team that’s revolutionizing the alternative investment industry. Define your own future with Allvue Systems! 

Responsibilities:

• Desktop and End-User Support.
• Provide Helpdesk triage & Tier 1 Support.
• Laptop repair, imaging, and provisioning.
• User administration and account creation.
• New hire IT Onboarding coordination.
• Deprovisioning of user access and company equipment retrieval.
• Work with the IT Manager to enhance our end-user device lifecycle management.
• Engaging with vendors to execute hardware purchases and repairs.

Qualifications:

• The ability to adjust your work schedule to meet business needs and requirements
• The ability to safely travel to the regional office for onsite work.
• The ability to lift and/or move objects up to 20 pounds.
• Ability to plan, organize, and multi-task to complete assignments efficiently.
• Ability to assist users professionally and effectively.
• Ability to take direction and execute tasks assigned promptly.
• Ability to communicate effectively, both oral and written
• Ability to work with interruptions as problems arise needing immediate attention.
• Ability to maintain up-to-date knowledge of technology trends and to support innovative technologies following business goals.
• Take ownership of tasks assigned through completion.
• Ability to effectively analyze a problem and escalate if needed.
• Excellent knowledge of computer hardware and components.
• PC & Laptop repairs.
• Basic User Administration (Microsoft Office 365 & Active Directory).
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook.
• Troubleshooting Microsoft Windows OS & Office desktop applications.
• Android & iPhone troubleshooting.
• Proficient knowledge of Microsoft-based infrastructure (Domain, AD, O365, etc.).
• High computer literacy and ability to learn new software tools.

Education/Certifications:

• Bachelor’s degree in computer science or a related field (Preferred) 
• 2-4 years of experience in end-user support, PC repair, and user administration.

What We Offer:

• Health Coverage options along with other voluntary benefits 
• Enterprise Udemy membership with access to thousands of personal and professional development courses 
• 401K with Company match up to 4% or Employee Pension plan  
• Competitive pay and year-end bonus potential  
• Flexible PTO  
• Charitable Donation matching, along with Volunteer and Voting PTO  
• Numerous team building activities to promote collaboration in a fun and fast-paced work environment 

EEOC Statement:

Allvue Systems provides equal employment opportunities (EEO) for all employees and applicants for employment. We recognize the real value of bringing people together from diverse backgrounds, experiences and perspectives - we don’t just accept difference, we celebrate and support it. We are committed to advancing these efforts through our strategies to hire, promote, create and support a diverse and inclusive environment throughout our workforce and workplace. It is our policy to prohibit discrimination and harassment of any type without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. In addition,  Allvue will provide reasonable accommodations for qualified individuals with disabilities. 

 

 

Job Summary:

This individual will work as part of the Global Corporate IT Support team, focusing on Level 1 support and managing Incidents and Requests. Additional duties will include knowledge documentation and process improvement.

This role requires practical thinking and excellent communication skills. You will be working with a global team, so shifts and working times may vary. There is an opportunity for this role to grow, and the right individual can help shape that role.