IT Support Specialist II - Mission Support and Test Services, LLC

Mission Support and Test Services, LLC (MSTS) manages and operates the Nevada National Security Site (NNSS) for the U.S. National Nuclear Security Administration (NNSA).  Our MISSION is to help ensure the security of the United States and its allies by providing high-hazard experimentation and incident response capabilities through operations, engineering, education, field, and integration services and by acting as environmental stewards to the Site’s Cold War legacy.  Our VISION is to be the user site of choice for large-scale, high-hazard, national security experimentation, with premier facilities and capabilities below ground, on the ground, and in the air. (See NNSS.gov for our unique capabilities.) Our 2,750+ professional, craft, and support employees are called upon to innovate, collaborate, and deliver on some of the more difficult nuclear security challenges facing the world today.  In this environment, the best ideas need to be voiced and every opinion matters.  As such, MSTS places great value on Diversity, Equity, and Inclusion and is committed to a diverse and equitable workforce, with an inclusive culture that values and celebrates the diversity of our people, talents, ideas, and perspectives.

• MSTS offers our full-time employees highly competitive salaries and benefits packages including medical, dental, and vision; both a pension and a 401k; paid time off and 96 hours of paid holidays; relocation (if located more than 75 miles from work location); tuition assistance and reimbursement; and more.  
• MSTS is a limited liability company consisting of Honeywell International Inc. (Honeywell), Jacobs Engineering Group Inc. (Jacobs), and HII Nuclear Inc.

The IT Help Desk is seeking an IT Support Specialist II to provide Tier 2 support for the NNSS including investigating elevated issues and supporting MacOS.

Key Responsibilities

• Provide support for hardware, software, or network installation, which may include: 
  • Installing and upgrading hardware and software. 
  • Disassembling equipment for relocation. 
  • Serving as a single point of contact for clients to report equipment and software malfunctions.
  • Performing client call backs. 
  • Conducting customer satisfaction surveys. 
  • Analyzing and resolving problems. 
  • Assisting users in running management applications and systems. 
  • Monitoring the operation of computer hardware or software. 
  • Developing or modifying processes and procedures to solve complex operating system problems.
  • Diagnosing of Printer related issues
  • Computer imaging (SCCM experience preferred)
• Tier 2 support: Assist Tier I personnel in solving technical problems and investigates elevated issues by confirming the validity of the problem and seeks known solutions for more complex issues.
• Specialty support may be required of Active Directory (AD), AD Group Policy Objects, Windows 10, Mac Operating Systems, Microsoft Office Suite, advanced support and setup of Microsoft Outlook.
• Vendor communication.
• Perform other duties assigned by Management.

• Associate degree in MIS, Computer Science, or equivalent training and experience, plus at least one year of related experience.
• MacOS experience preferred. 
• Ensure to exhibit strong end-to-end troubleshooting skills for system, network, and applications.
• Advanced computer skills with Windows Operations Systems, Active Directory, and with software applications such as MS Office (Word, Excel, Access, and PowerPoint) and MS Outlook.      
• Experience installing hardware and software for personal computing needs.
• Must possess excellent customer service skills.
• Ability to interface with all levels of personnel in a professional, effective manner.
• Good oral and written communication skills. Ability to multi-task and maintain organization in a fast-paced, changing environment.
• The primary work location will be at the Losee Road facility in North Las Vegas, Nevada.
• Work schedule for this position will be 4/10’s, Monday – Thursday (subject to change).
• Pre-placement physical examination, which includes a drug screen, is required. MSTS maintains a substance abuse policy that includes random drug testing.
• Must possess a valid driver’s license.

MSTS is required by DOE directive to conduct a pre-employment drug test and background review that includes checks of personal references, credit, law enforcement records, and employment/education verifications. Applicants offered employment with MSTS are also subject to a federal background investigation to meet the requirements for access to classified information or matter if the duties of the position require a DOE security clearance. Substance abuse or illegal drug use, falsification of information, criminal activity, serious misconduct or other indicators of untrustworthiness can cause a clearance to be denied or terminated by DOE, resulting in the inability to perform the duties assigned and subsequent termination of employment. In addition, Applicants for employment must be able to obtain and maintain a DOE Q-level security clearance, which requires U.S. citizenship, at least 18 years of age. Reference DOE Order 472.2, “Personnel Security”. If you hold more than one citizenship (i.e., of the U.S. and another country), your ability to obtain a security clearance may be impacted.

Department of Energy Q Clearance (position will be cleared to this level). Reviews and tests for the absence of any illegal drug as defined in 10 CFR Part 707.4, “Workplace Substance Abuse Programs at DOE Sites,” will be conducted.  Applicant selected will be subject to a Federal background investigation, required to participate in subsequent reinvestigations, and must meet the eligibility requirements for access to classified matter. Successful completion of a counterintelligence evaluation, which may include a counterintelligence-scope polygraph examination, may also be required. Reference 10 CFR Part 709, “Counterintelligence Evaluation Program.”

MSTS is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. MSTS is a background screening, drug-free workplace.

Hourly pay range for this position is: $22.14 - $33.21.

Starting salary is determined based on the position market value, the individual candidate education and experience and internal equity.