IT Support Specialist - DirectedLINK

TITLE: IT Technical Aid

TYPE: CONTRACT (12-24+ MONTHS)

WORK SCHEDULE: M-F 8-5/ Hybrid

LOCAL TRAVEL

HOURLY PAY RATE: $25-$27

LOCATION: Los Angeles, CA (East)

INDUSTRY: GOVERNMENT / PUBLIC SECTOR

COMPANY INFO

Our client is the largest government agency in Los Angeles County with over 30 departments in the County.

JOB SUMMARY

The Information Technology (IT) Technical Aid works under the supervision of professional information technology staff to provide basic support services and assistance; perform routine information systems related tasks in a centralized IT organization. The IT Technical Aid will provide support to systems customers and/or to departmental staff for a variety of IT related issues including the identifying, tracking, documenting, researching, and resolving job issues or problem calls, and will follow specific procedures for escalating high priority issues, when required; support IT professionals by performing routine systems testing and production work, including validating user manuals, procedures, and other instructional materials; will work on medium size office grade printers and high speed commercial printers as needed; should be capable of lifting office supplies and equipment of up to twenty pounds; assist in the installation, configuration, maintenance and troubleshooting of information technology devices including personal computers, video display terminals, printers, cabling and other hardware.

Skills Required:

The IT Technical Aid will possess knowledge and experience in customer service; decision making; organizational awareness; problem solving; oral communication, speaking and writing; troubleshooting hardware and software issues.

Work Experience Required: Two (2) years of highly specialized clerical experience involved in an information systems environment including the use or installation of desktop software and/or operating high-speed commercial printers.

Work experience Preferred: 1. Two years of experience within the last five years providing IT Help Desk support.

2. Two years of experience within the last three (3) years of Microsoft Windows 10 installation, configuration, support and maintenance experience.

3. Two years of experience within the last five (5) years imaging personal computers devices for both setup and installation of desktop computers, laptops, and printers.

4. Experience in deploying personal computers and laptops.