IT Support Specialist - TEKsystems

Description:

• 2-3+ years of experience in a Tier 2 Helpdesk/Desktop support role or experienced in a Junior Systems Administrator role

• “Must haves”:

o Providing both remote and onsite technical support and administration in the following technologies:

. Microsoft Windows Desktop Operating Systems (Windows 10)

. Microsoft Windows Server Operating Systems (2012, 2016 and 2019)

. Network Firewalls, Switches, and Routers

. Antivirus and Antispam software

. Microsoft Office 2013/2016/Office365 including Visio and Project

. Having a demonstrated understanding of Networking concepts (DNS, DHCP, and TCP/IP)

• “Nice-to-haves”:

o Experience with Backup and DR software (such as Veeam, Datto, Cloud Providers)

o Virtualization VMware/Hyper-V (working knowledge)

Day-to-day expectations:

A day in the life of an IT Support Specialist means that your primary responsibilities will be troubleshooting a variety of issues on our clients’ systems both in person, over the phone, and remotely. You will also be a part of assisting with project work on occasion. There is a balance of autonomy and teamwork/collaboration that happens here. Each of our Engineers is responsible for being diligent with their time management, properly adhering to our documentation and organizational policies and standards and executing support per our established SLAs.

• Technical focused:

o Provide support to client systems remotely, over the phone, or at Client sites

o Assist with installation and setup of client servers, workstations, networking, and other infrastructure systems.

o Troubleshoot business application issues

o Troubleshoot system integration issues

o Perform preventative maintenance on various client systems

o Perform regular system review, logs, notifications, and upgrade systems utilized by Clients

o Participate and contribute to internal projects and systems

• Client focused:

o Create and maintain positive customer relationships

o Communicate professionally in both a written and verbal manner

o Adhere to Response and Resolution SLAs to provide a great customer experience

o Regular interaction with client end-users at all various levels of technical competency (including Executive-level/C-Suite end users)

• Personal Development:

o Continual improvement to his/her network infrastructure skills through formal and informal training programs.

o Continual improvement of Client focused skills including those non-technical skills that increase your ability to manage and maintain Client expectations and relationships.

Skills:

Support, Troubleshooting

Additional Skills & Qualifications:

-The first few months will be heavy training, shadowing and boots on the ground support learning as much about the client base and the issues that are commonly dealt within the environment. If someone hits the ground running they may have the opportunity to work remotely sooner in their contract. Otherwise, everyone should expect to be onsite 5 days a week throughout the first few months.

Experience Level:

Intermediate Level

Benefits:

• Medical, dental & vision 
• Critical Illness, Accident, and Hospital 
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available 
• Life Insurance (Voluntary Life & AD&D for the employee and dependents) 
• Short and long-term disability 
• Health Spending Account (HSA) 
• Transportation benefits 
• Employee Assistance Program 
• Time Off/Leave (PTO, Vacation or Sick Leave) 

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.