IT Support Specialist - Schnackel Engineers Inc

Title: IT Support Specialist

Location: Omaha

The IT Support Specialist is responsible for the day-to-day Information Technology needs for the engineering and support staff. This work involves assisting with both software and hardware challenges associated with our Windows-based corporate networks. Direct interaction, both in person and electronically, with the engineering and support staff is required. The ability to troubleshoot challenges and bring them to resolution is a must. The ability to self-organize and prioritize trouble tickets is a critical function of this role.

We are seeking a dedicated IT Support Specialist to join our growing team. This full-time position is based in our Omaha, Nebraska office, and the working hours are Monday through Friday, 8:00 AM to 5:00 PM, with some flexibility on hours.

Key responsibilities:

• Provide general support for the company’s IT systems, including monitoring and maintaining computer networks, hardware, and software.
• Assist with the installation and configuration of systems, ensuring they meet company needs.
• Troubleshoot and resolve common technical issues, including system errors, network problems, and hardware malfunctions.
• Support end users with day-to-day technology needs, such as email and phone setup, software use, and peripheral challenges.
• Onboarding and offboarding of employees in Exchange, Active Directory, and Office 365.
• Administration of virtualized servers and desktops using VMWare’s latest technologies.
• Evaluate and test new technology solutions to improve efficiency and compatibility within the company.

What we are looking for:

• A minimum of 2-3 years of experience in an IT support role or similar technical support position.
• Strong knowledge of Windows 10/11 operating systems, Microsoft Office 365, and common office applications.
• Experience with the administration of users in Exchange, Active Directory, and VMware products.
• Experience troubleshooting hardware issues, network connectivity, and printer/peripheral setup.
• Experience with managing user permissions, folder access, and basic network administration.
• Excellent problem-solving skills, with the ability to diagnose and resolve both hardware and software issues.
• Good communication skills to assist non-technical users effectively.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Relevant IT certifications (CompTIA, Microsoft, etc.) are a plus.

Growth opportunity

• Work with the latest technologies including a virtualized environment and AI technologies.
• This position offers potential for future advancement into a Systems Administrator role, allowing you to take on more responsibility for the company’s IT infrastructure.

Compensation and Employment Benefits:

• Competitive market-level salary
• Quarterly performance bonus plan
• Voluntary health insurance
• Voluntary dental, vision, short-term disability, accident (off the job), and critical illness insurance
• Health savings account (HSA)
• Paid vacation (accrual commensurate with tenure)
• Five sick days per year
• Nine paid holidays per year
• Bereavement and jury duty leave
• 401(k) retirement savings plan (traditional, Roth, or combination) with company profit-sharing component for employees 21 years of age or older
• Company-paid long-term disability insurance
• Company-paid $50,000 life and accidental death and dismemberment (AD&D) insurance
• Employee referral bonuses
• Tuition reimbursement

Work Environment Includes:

• Office casual work attire
• Regular social events
• Growth opportunities
• On-the-job training and mentoring
• Open office environment