IT Support Specialist for Windows 11 Upgrade at Genesis10
Dallas, TX 75201
About the Job
Genesis10 is seeking an IT Support Specialist for our client in the Utilities Industry. This is an On-Site, Contract opportunity located in Downtown Dallas, TX 75201
W2 Status:
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year—in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
Benefits of Working with Genesis10:
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
W2 Status:
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.
- No 3rd Parties, No Sponsorship available for this position
- The IT Support Specialist is primarily responsible for providing support to all com end-users at various sites in the Dallas-Ft. Worth metropolitan area.
- Some (vehicular) travel may be required to nearby cities outside the city of Dallas and Ft. Worth i.e. (Mesquite, Farmers Branch, Desoto, Lancaster, Forney, Carrolton, McKinney, etc.).
- Tasks will include tracking, troubleshooting, and resolving end-user computer issues related to the Windows 10 upgrade to Windows 11 Enterprise. Additionally, this role will support and assist other IT functions, as needed.
- The successful candidate will possess strong problem-solving skills, deep technical knowledge in the required fields, critical thinking, self-starter, as well as exceptional interpersonal skills.
- Troubleshoot & resolve Windows 10 and Windows 11 upgrade issues
- Manually install Windows 11 as required when/if the upgrade fails
- Re-image end-user devices as required as it relates to the upgrade should a device fail on a Windows 11 platform
- Deploy and installed a replacement desktop or laptop with Windows 11 when/if required to replace a failed device as a result of the upgrade
- Support end user queries/issues as it relates to Windows 11 new features when/if required
- Perform installations, replacements, imaging, manual upgrades (when required), and other hardware/software related tasks as needed
- Assist existing Desktop Support technicians with issues regarding the Windows 11 upgrade when required
- Assist with creating FAQs and Support documentation on lessons learned
- Bachelor's degree or equivalent experience (i.e., 7+ years' experience in an IT technical role)
- 7+ years' experience in desktop hardware, operating systems, smartphones, and printers.
- 7+ years' experience in Microsoft products (Windows, Office, Outlook, etc.)
- A+ Certification or other similar Microsoft certifications a plus
- Experience supporting OS upgrades such as Windows 10 and Windows 11
- Basic knowledge of network hardware including firewalls, routers, access points, bridges, switches, patch panels a plus
- Hands-on troubleshooting experience with the ability to perform under intense scrutiny
- Working technical knowledge of current protocols, operating systems, and standards
- Strong written and oral communication skills with a focus on executive level support
- Analytical and problem-solving abilities, with keen attention to detail
- Self-motivated and directed, with the ability to effectively prioritize and execute
- Experience working in a team-oriented, collaborative environment
- Strong customer-service orientation with a focus on customer satisfaction
- Highest degree of professionalism and integrity
- Ability to research and test new technologies and solutions
- Time management and organizational skills
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year—in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
Benefits of Working with Genesis10:
- Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
- The opportunity to have a career home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. • Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
- Behavioral Health Platform
- Medical, Dental, Vision
- Health Savings Account
- Voluntary Hospital Indemnity (Critical Illness & Accident)
- Voluntary Term Life Insurance
- 401K
- Sick Pay (for applicable states/municipalities)
- Commuter Benefits (Dallas, NYC, SF)
- Remote opportunities available
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
