IT Support Technician - United Methodist Communities at Collingswood

IT Support Technician

Full Time Days | 8:30am-5pm | Monday-Friday

** Pay rate up to $29.89/hour; based on experience**

United Methodist Communities has been certified A Great Place to Work for the 7th year in a row, 87% of our team members say they feel they make a difference in the work that they do at UMC!

United Methodist Communities in Camden County, a 5-Star full-service senior living community that is a model in person-centered care community, located in beautiful Collingswood, NJ is seeking an IT Support Technician.

Requirements for an IT Support Technician:

• High School Diploma or equivalent.
• Associate's degree in computer science preferred.
• Requires 2-3 years of experience troubleshooting and repairing a combination of hardware and software.
• Must have knowledge of Microsoft applications.

Responsibilities for an IT Support Technician:

• Provides support and assistance to end users in the area of operating systems, networking connections, and information systems.
• Troubleshoot the reasons for the fault and explain the fault to end users if appropriate.
• Configure and deploy new hardware including desktops, laptops, tablets, phones, copiers, and other devices.
• Records problems and their solutions for future reference; tracks problems for a timely resolution. Maintains IT asset inventory systems and technical support documentation.
• Handle tickets escalated from the Help Desk in a timely manner. Provide follow-up to users after initial visit. Retain ownership of own assigned tickets and update ticket logs daily.
• Adds, deletes or changes staff network access, application passwords. Maintains organization wide email accounts, resolves email issues, and notifies end users on all changes.
• Assists in evaluating end user needs and recommends appropriate equipment and software configurations.
• Provide technology support and education on hardware and software to UMC associates and residents.

About UMC:

• Our Mission is: Compassionately serving in community so that all are free to choose abundant life
• Certified A Great Place to Work for the last 7 years, we continue to grow and innovate to meet the needs of our residents while building upon our rich history of over 115-years of dedication to the communities we serve. Over 80% of our team members say they feel good about the ways UMC contributes to the community!
• According to the 2024 Great Place to Work Survey, 87% of our team members:
  • Feel they make a difference, and their work has special meaning
  • Indicate they are able to take time off work when necessary
  • Feel their workplace is physically SAFE!
• We offer 4 Full-Service Communities, 5 Affordable Housing Communities and HomeWorks throughout the State of NJ, offering a variety of options from Independent Living, Assisted Living, Memory Care, Long Term Care, Short Term Rehab, home care and more!
• Our company culture at UMC is built on our values of Compassion, Respect, Stewardship and Service.

Benefits offered by UMC for our Associates/Team Members:

• Employer-subsidized Medical and Dental Coverage (eligible at 30-hours per week)
• 403(b) Retirement Savings Program with Employer Match
• Employee Assistance Program
• Tuition Assistance, Professional Development and E-Learning
• Employee Discount Program
• Homeowner/Renter/Automobile Insurance (NJ Manufacturers)
• Generous Paid Time Off Program
• Group Life Insurance (No Cost to YOU!)
• 9 Paid Holidays/Premium Pay when working holidays
• Free uniform items & additional uniform allowances
• Additional great benefits like Vision coverage, Health Savings Account, Voluntary Life Insurance & so much more!

UMC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by laws and regulations.