IT Support Technician - Sheldon Independent School District

Primary Purpose:

The primary responsibility of the IT Support Technician is to provide repair assistance for Chromebooks, laptops, desktops, iPads, and third-party tablets, including inventory responsibilities.

QUALIFICATIONS:

• High School Diploma or GED
• Six months or more of related technical experience
• Chromebook/Desktop/Laptop/iPad certification is required within 1 year of hire or ineligible for a promotion to a campus Technology Specialist I

Preferred:

Associate degree in a technical area from an accredited college or university

SPECIAL KNOWLEDGE/SKILLS:

• Experience troubleshooting and repairing hardware and software issues on a variety of devices such as computers, laptops, tablets, and mobile devices
• Familiarity with operating systems, including Windows, macOS, iOS, and Android
• Experience in setting up and configuring hardware and software for end-users
• Understanding of security best practices and protocols to protect systems and data
• Strong communication skills to interact effectively with end-users and other team members
• Recognize, address, and complete all assigned tickets per the currently established Service Level Agreement

MAJOR RESPONSIBILITIES AND DUTIES:

• Conduct repairs and troubleshooting for Chromebooks, laptops, desktops, and iPads
• Utilize ticketing systems to manage and respond to technical support requests efficiently
• Adhere to the necessary procedures for device repairs
• Sometimes assist the Campus Technology Specialist with maintaining the cleanliness of data closets at their respective campus(es)
• Assist in the deployment and support of hardware and software at designated campuses
• Assist the Asset Management team in performing district audits
• Perform inventory control duties as necessary

Communication:

· Maintain confidentiality of privileged and sensitive information when received and distributed to appropriate designees as directed by the Director of Technology

· Provide outstanding customer service

· Maintain good judgment and decision-making when dealing with supervisors, co-workers, employees, students and parents, vendors, and the general public

Equipment Used:

Computer, printer, copier, telephone, scanner, bar code scanner, and fax machine

Supervisory Responsibilities:

None

240-day calendar

Shift Type: Full Time

*Salary Commensurate with experience

*Job cant be completed remotely