IT Support Technician - Connection

Connection has a fantastic opportunity through our Technical Staffing division for an IT Support Technician in New York, NY.  This is a contract-to-hire opportunity and offers outstanding benefits.

• User account setup and maintenance
• New user, computer, mobile device and peripheral setup, maintenance, and support
• Primary contact for user and systems support
• User training including security training
• Must be able to document problem resolutions within trouble tickets and maintain written documentation
• Monitor dashboards and respond to incidents/alerts
• System imaging and deployment
• Periodic travel to our satellite offices
• Perform other related duties as assigned or required

• Education: Bachelor's degree (computer science or related technology field preferred); Will consider an associate degree with relevant certifications
• Relevant IT certifications highly desirable
• 3-5 years IT support experience in a Windows environment; professional office experience preferred
• Ability to handle confidential information with discretion
• Strong people and communication skills
• Strong attention to detail with a high level of accuracy in work
• Experience with Active Directory, Print Management, and Windows Server
• Proficiency with troubleshooting end user computer, mobile devices, remote access, and A/V issues, including hardware, software, network, and Windows OS
• Proficiency in MS Word, Excel, Outlook, and Adobe Acrobat
• Video conferencing (Zoom preferred)