IT Support Technician - TEKsystems Careers

Job Title: Help Desk Technician

Description: The Help Desk Technician provides technical support and assistance to end-users within the organization. This role involves troubleshooting hardware and software issues, responding to support requests, and ensuring efficient and effective resolution of IT-related problems.

Responsibilities:

• Troubleshoot and resolve hardware and software issues.
• Respond to support requests via phone, email, or in-person.
• Document and track support requests in the ticketing system.
• Assist with the setup and configuration of new devices.
• Provide training and guidance to end-users on IT systems.

Qualifications:

• Associate's degree in IT or related field.
• 1-2 years of experience in a help desk or technical support role.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Familiarity with Windows and Mac operating systems.