IT Systems Technician - Hughes Federal Credit Union

IT Systems Technician

Job Summary:

To function as a team member to assist credit union staff and third parties with general aspects of info technology systems support.  Providing in-person, phone, chat, and email technical support. Assist in supporting all IT supported systems, desktop applications and services. Install, configure, troubleshoot, and maintain PC and Mac computer hardware, software, peripherals, and related equipment. Responsible for providing a high level of end-user support in responding to questions, diagnosing, and resolving problems within their level of expertise. Maintain assigned systems and provide problem resolution and technical support services with high reliability and a minimum of supervision and direction. Provide on-call support after business hours and during weekends

Salary: $28.75-$39.00 Per Hour DOE

Location: 971 W Wetmore Rd (This is an in office position.)

About Us:

Hughes Federal Credit Union is dedicated to providing a positive difference in our members’ financial lives. Our commitment to the Tucson community extends beyond our members as we sponsor and support local charities and organizations that promote the financial literacy of future generations. Join our team and see why we have been named a “Best-In-State” credit union, four years in a row!

Daily Responsibilities:

• Provide in-person and virtual technical support to credit union staff.
• Install, configure, and maintain desktop PCs, laptops, and Apple Mac machines.
• Install, configure, and maintain related peripheral equipment for end users.
• Trouble shoot errors and issues with end-user PCs and peripheral equipment.
• Coordinate 3^rd party support of end-user systems when necessary.
• Provide high-level end user support to questions and problem resolution. 
• Perform and prioritize monthly security patching. ​​
• Diagnose and resolve technology-based issues/problems.
• Oversee and maintain assigned systems including problem resolution and support services.

Preferred Skills:

• Minimum of 2 years of IT Systems support or related experience
•  Associates Degree in Computer Science, equivalent work, or education experience. 
• Certifications -Vmware, Cisco, Microsoft Certifications or other IT industry standard certifications are a plus 

Benefits and Perks:

• Generous Paid Time Off Policy
  • Up to 15 days in 1^st year of service
  • Paid Time Off increases with tenure
• 401(k) plan
  • 7% company match
• Health, Dental, and Vision Insurance
  • Health Savings Account with Employer Contribution Available
  • Free Vision Insurance
• Life and Disability Insurance
  • Provided by the Credit Union with Optional Supplemental Coverage Available
• Competitive Wage and Career Growth

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