IT Technical Specialist - USA Health

USA Health is Transforming Medicine along the Gulf Coast to care for the unique needs of our community.

USA Health is changing how medical care, education and research impact the health of people who live in Mobile and the surrounding area. Our team of doctors, advanced care providers, nurses, therapists and researchers provide the region's most advanced medicine at multiple facilities, campuses, clinics and classrooms. We offer patients convenient access to innovative treatments and advancements that improve the health and overall wellbeing of our community.

Provides support for USA Health’s devices, networks, applications, security and other equipment; works as a team member on IT projects; installs application software; assists in software/hardware problem identification and resolution and provides end user training; participates in IT project planning by recommending technical solutions, process changes, and training needs; works with IT vendors to ensure effective use of applications, products and support; maintains accurate and timely documentation to meet project reporting requirements; escalates unresolved issues to next level of support or supervisor; tracks, routes and redirects problems to correct resources; follows-up with end users to ensure issues or projects are resolved; works with non-IT resources such as telecom, biomed, and networking to ensure project tasks are completed as specified; maintains knowledge of USA Health applications and devices; seeks educational opportunities in Electronic Health Records, IT Security, Microsoft products, and Dell Products; regular and prompt attendance; ability to work schedule as defined and overtime as required; related duties as required.

Associate’s degree from an accredited institution as approved and accepted by the University of South Alabama with an IT focus and one year IT experience.
A bachelor’s degree in a related field will substitute for the required experience. IT experience will substitute on a year-for-year basis for the required education.

Knowledge of Electronic Health Records such as Cerner and AthenaHealth is preferred.