IT Technician at Strategic Staffing Solutions
Detroit, MI 48226
About the Job
STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING!
Job Title: IT Technician
Location: Detroit, MI Hybrid (3 days onsite T,W,T)
Duration: 12 Months
Role Type: W2 contract engagement
Job Summary:
The IT Technician is responsible for providing support for the stable operation of in-house IT environments. This role involves diagnosing, resolving, and documenting IT problems, implementing changes to IT systems/networks, and sharing technical knowledge within the team. The IT Technician operates under general supervision in accordance with established policies and procedures and contributes individually without direct reports.
Key Accountabilities:
• Perform tasks related to supporting internal/external clients and assigned IT functions.
• Assist in identifying, analyzing, and resolving IT problems to enable clients to perform critical business functions.
• Utilize tools to monitor, install, or repair IT equipment.
• Provide planning and time estimates for work assignments.
• Write reports, documentation, and technical proposals.
• Assist in preparing and conducting presentations.
• Help develop training and information materials.
• Aid in establishing benchmarks related to performance metrics.
• Promote a continuous improvement philosophy and contribute to a culture of continuous improvement within IT.
• Use operating system principles and tools to develop effective IT solutions for process improvement.
Minimum Education & Experience Requirements:
This is a multi-track role, and requirements can be satisfied through one of the following options:
• High School Diploma or GED and 2 years of related IT experience.
• Associate Degree in IT-related discipline and 1 year of IT-related experience.
Preferred Qualifications:
• Degree in an IT-related field.
• Industry-recognized certification (e.g., CompTIA, Cisco, Microsoft).
Other Requirements:
• Strong oral and written communication skills to interact with individuals at all levels.
• Strong customer support and telephone skills.
• Strong analytical, organizational, and problem-solving skills.
• Ability to recommend and implement IT solutions.
• Understanding of the IT industry (emerging technologies, industry standards, systems design, etc.).
• Ability to work effectively in a team, project, or matrixed environment, handling multiple clients and assignments.
• Ability to work shifts alone or with limited supervision, including weekends and holidays.
• Valid driver's license with a vehicle capable of carrying a ladder and 200 lbs. of equipment.
• Ability to work from heights.
Competencies:
• Analytical thinking and problem-solving.
• Customer service orientation.
• Teamwork and collaboration.
• Adaptability and continuous learning.
• Effective communication.
Note: Incumbents may engage in a variety of activities and accountabilities depending on the role and organization. This description provides an overview of general responsibilities and is not an all-inclusive list of duties. Supervisors may assign, direct, and control work as necessary
The S3 Difference
The global mission of S3 is to build trusting relationships and deliver solutions that positively impact our customers, our consultants, and our communities. The four pillars of our company are to:
• Set the bar high for what a company should do
• Create jobs
• Offer people an opportunity to succeed and change their station in life
• Improve the communities where we live and work through volunteering and charitable giving
