IT Training & User Support Specialist - Primary Talent Partners

Primary Talent Partners has a 12 month contract opening for a Training & User Support Specialist to join a multinational pharmaceutical company for a fully remote position open to east coast applicants. 

Pay: $29.00/hr - $31.00/hr
Contract: 12 months, extensions likely, conversion possible
Type: 100% Remote (East Coast Candidates Only)

Summary:
Join our team as a Training, Communication, and User Support Specialist. This is an exciting opportunity for proactive and adaptable individuals who are passionate about delivering training programs, developing communication materials, and providing user support. At our company, you will have the chance to work in a dynamic environment, collaborate with various teams, and contribute to our mission of advancing the prevention and treatment of diseases.

Responsibilities:

• Develop and deliver training programs and materials for internal staff and external stakeholders.
• Create and maintain communication materials, including presentations, reports, and newsletters.
• Provide user support for reports, applications, and tools, managing incoming issues and inquiries.
• Assess and prioritize user issues based on urgency, effectively managing complex user situations.
• Collaborate with different teams to ensure consistent and effective communication strategies.
• Assist in project coordination and execution, providing support in various tasks as needed
• Proactively identify and solve communication-related issues and challenges as they arise.
• Maintain accurate records and documentation of training activities, communication initiatives, and user support interactions.
• 50% of the candidate's time will still be supporting user questions on reports and applications. Same communication skills, problem-solving skills, etc… apply (more heavily written communication)

Required Qualifications:

• Bachelor's degree in a related field.
• Prior experience in delivering training.
• Prior experience in User Support.
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
• Excellent written and verbal communication skills.
• Strong time management and multitasking abilities.
• Proactive and quick learner, with the ability to adapt to new tasks and situations

Preferred Qualifications:

• Pharmaceutical / Medical Device / Life Sciences industry experience. 

Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at info@primarytalentpartners.com

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