IT production Support Technician - Veterans Sourcing Group

The Senior Executive Technology Support Technician is responsible for providing direct technology support to executives at Client in our Corporate Headquarters located in NYC. This position requires someone with strong customer service and deep level of technical expertise. Attention to detail, exhibiting excellent judgement, the ability to communicate clearly and concisely with executives & senior staff, are critical components to success in this role. The development of deep partnerships with other support teams to mitigate issues quickly is essential to reduce impact on the executives. This role demands that the person acts as the face of IT for executives. The ideal candidate enjoys technology and has in-depth understanding and working knowledge of many end user platforms which includes but is not limited to Windows PC's, Mac, Printers, Home Network devices and business software applications. Support for Apple IOS devices (iPads & iPhones) are a major area of focus for this role.

Responsibilities

• Respond to all technology needs inclusive of desktop hardware/software, mobile devices, printing, remote access
• Support events onsite & offsite requiring travel, setup of network, desktop, and printing
• Flexibility around shift work depending on business needs and projects, Schedule and days start and end time are subject to change
• Provide support for executive meetings & video conferences
• Be available for on-call support after hours
• Work well independently and in team setting
• Be flexible to the constantly changing environment
• Work with a sense of urgency to satisfy client needs within SLA
• Work on strategic and tactical projects that align with objectives

Qualifications

• 5 years' proven experience working in an executive support / white glove organization
• Prior experience supporting conference rooms & AV equipment
• Ability to communicate technical concepts to a non-technical audience
• Ability to work with virtual and in-person teams, and work under pressure or to a deadline
• Preferred Technical Certifications
• CompTIA A+, Network+, Security+
• Apple Certified iOS Technician (ACIT) Apple Certified Support Professional (ACSP), Apple Certified Macintosh Technician (ACMT)
• Microsoft Certified Windows Associate – Windows 10 (MCSA), Microsoft Office Specialist (MOS)
• ITL Foundations v3
• Building desktops from images with close attention to detail for personalization & customization
• Knowledge of Active Directory, Group Policy
• Networking knowledge – TCP/IP, DNS, DHCP, VPN
• Mobile Technology – IOS, InTune
• Operating Systems – Windows 10, Windows 7, MacOS, IOS
• Microsoft Office or Office 365
• Installation & Configuration of Windows & IOS Applications