Implementation Specialist - Obligo

About Obligo

Obligo's mission is to power the rental experience of the future and build trust between renters and landlords through financial technology. Renters enjoy instant qualification and deposit-free renting while property owners and managers streamline their operations and make their listings more appealing to renters.

Implementation Specialist

Obligo is looking for an exceptional team member to join as our Implementation Specialist. The Implementation Specialist will be responsible for ensuring the successful implementation of Obligo products within our most complex and strategically important partner accounts. Successful implementations are critical to establish value and seed growth with Obligo partners. The Implementation Specialist is a dynamic role that will work closely across several teams/departments, including Sales, Business Development, Customer Success, Product, and Research and Development. This role will require a unique blend of technical, project planning/organizational, analytical, and interpersonal/communication skills.

Responsibilities

• Become the company expert in our product suite, configuration space, and how to implement new instances of our solution
• Be the point person for onboarding of client partners, focused on technical components designed to ensure customer success 
• Configure our solutions to fit customer needs by using flagging and content management systems
• Advise senior stakeholders within partners accounts on Obligo best practices and potential changes to their business processes to maximize the value and user experience with Obligo products
• Work closely with our go to market team for all product technical questions 
• Assist the Sales team during the sales process to analyze partner use cases and advise on solutions/potential implementation timelines
• Interface closely with our Research and Development team to ensure successful project implementations of Obligo products
• Establish a repeatable framework for partner implementation and delivery
• Maintain a repository of best practices and solutions for partner implementations across a variety of Obligo products, partner types, tech stacks, and use cases
• Become a expert in leading Property Management and Leasing software (such as Yardi, MRI, Entrata, Appfolio, Buildium and more) and how those systems interact with Obligo products
• Recommend new product features and associated detailed requirements

Requirements

• 5+ years as a solution engineer or comparable customer facing technical role in a SaaS software company which requires bespoke integrations to customer systems.
• Experience with software in area of accounting, AP, AR, billing or collection: a strong advantage
• Experience with implementing or integrating with  property management softwares ideal
• Familiarity with the real estate software industry and/or accounting principles a plus
• Highly organized with a problem-solving mindset
• A willingness to experiment, make mistakes and learn
• Must reside (or plan to reside) in NYC metro area

Benefits and Perks

• Competitive base salary and bonus structure
• Health, Dental and Vision plan options (coverage begins day one, with generous company contributions)
• 401k with a match that starts on day one (because we care about your future)
• Stock Options (because every employee is key to the success of this company)
• Remote Work Flexibility & Remote Office Expense Reimbursement (to make your home part of a comfortable work environment)
• Generous PTO and Holiday Schedule (because we value work/life balance)
• Flexible Savings Account (FSA) Options
• Commuter Benefits (pre-tax dollars for transit and parking)
• Quarterly Team Offsites at varied locations  
• Growth & Training Opportunities
• A chance to work with incredible teammates who are bright, creative, talented, and passionate!

Obligo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Base Salary Range - $110,000 - $130,000