In-Home Service Coordinator - Downtown Orlando - Orlando Health

Orlando Health Orlando Regional Medical Center (ORMC) has served the Central Florida community for more than 100 years. With 808 beds, the downtown Orlando hospital is among the largest acute-care facilities in the region and the only Level I Trauma Center in Central Florida. The hospital has earned consistent Best Regional Hospitals recognition from U.S. News & World Report and most recently received national rankings in six specialties and high performing ratings in 11 adult procedures and conditions, as well as Top Teaching Hospital and a sixth consecutive “A” Hospital Safety Grade from the patient safety advocates at The Leapfrog Group. Orlando Health ORMC holds the most Beacon Awards for Excellence in the state, awarded by the American Association of Critical-Care Nurses to units that employ evidence-based practices to improve patient and family outcomes, and has achieved Magnet® recognition, the gold standard for nursing’s contribution to quality patient care, safety, research and service excellence.

Orlando Health ORMC is the flagship hospital of the Orlando Health system of care, which includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida’s east to west coasts and beyond. Collectively, our 29,000+ team members honor our over 100-year legacy by providing professional and compassionate care to the patients, families and communities we serve.

Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions. “Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you.

In-Home Service Coordinator is responsible for coordination of in-home services for patients in the Hospital Care at Home nursing unit.

Part time role: 

Two 12 hour shifts. 7 am - 7 pm. Every third weekend required. 

Essential Functions

• Acts as a receptionist within the virtual unit, greeting and directing visitors, personnel, and others in a courteous and informative manner.
• Capable of using Telehealth technology to coordinate in-home services to our hospital at home patients. Transcribes physicians’ orders promptly, accurately and completely according to policy/procedure.
• Communicates in-home services ordered with third party contracted vendors and OH team members. Coordinates and schedules the vendors and OH team members promptly and accurately.
• Performs data entry and assembles, compiles, and breaks down medical records.
• Prepare/copy designated medical record/ information for transfer to other facilities.
• Answers phone calls, routes callers, assist in pages, and takes messages and provides routine information to callers.
• Communicate effectively in all interactions.
• Works under the direction of the charge nurse and In-Home Services Manager.
• Assists in making appointments for patients.
• Working knowledge of office/departmental equipment.
• Submits work orders for necessary housekeeping, maintenance, biomedical or other work orders needed.
• Collaborate in partnership interdepartmentally to promote and provide a safe environment.
• Utilize compassion to create a therapeutic environment.
• Possesses excellent interpersonal skills and ability to work in a team environment.
• Maintains pre-established par levels of all unit office supplies.
• Assists in the stocking of both unit and office supplies.
• Monitor time and attendance through Kronos (or timekeeping system).
• Prioritizes workload to manage multiple priorities.
• Ensures compliance with regulatory standards including Federal, State, local and The Joint Commission.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

 Maintains a clean, safe, and organized unit.

Education/Training

• High School diploma or equivalent.
• Keyboarding skills and knowledge of Microsoft Word and Excel.
• Knowledge of Medical terminology, or Health Unit Coordinator Certification.

Licensure/Certification

None.

Experience

None.