In-house Service Technician / Customer Support - Gethired
TULSA, OK 74146
About the Job
Under the direct supervision of the Branch Field Service Manager, the In-house Service Technician is responsible for properly supporting a fleet of office equipment, along with maintaining a high level of customer satisfaction through proper communications and maintenance of the equipment. There will be a strong emphasis on phone support with customers, making operator adjustments. Computer skills and phone support experience will be necessary skills to be successful in this position.
RESPONSIBILITIES:
- Services and maintains a full territory of equipment commensurate with experience and training
- Resolves at least 95% of service calls without assistance upon completion of training and/or territory assignment.
- Understands and properly performs all mechanical and electronic adjustments on equipment as outlined in the Technical Service Manual and Field Engineering Bulletins.
- Ability to read and interpret schematics and complete all electrical troubleshooting as outlined in the Technical Service Manual and Field Engineering Bulletins.
- Resolves all normal customer relations situations and communicates unusual customer situations to a higher level.
- Maintains parts inventory and achieves acceptable levels of inventory control and usages.
- Completes all required administrative functions in an accurate and timely manner.
- Cooperates with fellow workers and management to achieve department service goals.
- Keeps Service Manager informed of machines performing below standards and report all actions taken towards resolution.
- Performs other duties as prescribed by the Service Manager.
- Ability to communicate and interact effectively in a multi-functional and diverse organization.
- Ability to handle stressful situations and meet deadlines.
- Commitment to customer satisfaction and retention.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
- Life insurance and other supplemental plans
- Paid time off
- Retirement plan
- Tuition reimbursement
Schedule:
- 8 hour shift
Education:
- High school or equivalent (Required)
Experience:
- Maintenance: 2 years (Preferred)
- Equipment repair: 2 years (Preferred)
Work Location: In person
Source : Gethired