Inbound Call Center Agent - Draw House Concepts

Job Description:

Draw House Concepts is seeking a customer-focused and detail-oriented Inbound Call Center Agent to join our team in San Antonio, TX. As the Inbound Call Center Agent, you will be the first point of contact for clients and potential customers, answering inquiries, resolving issues, and providing information about our architectural services. The ideal candidate will have excellent communication skills and a passion for delivering exceptional customer service.

Responsibilities:

• Answer inbound calls from customers and address their inquiries, concerns, and requests in a professional and timely manner.

• Provide accurate and detailed information about our architectural drawing services and process to potential and existing customers.

• Maintain a positive and friendly attitude towards customers, ensuring a high level of customer satisfaction.

• Follow up with customers via phone or email to ensure their needs have been met.

• Keep records of customer interactions, transactions, comments, and complaints.

• Collaborate with the sales team to generate leads and increase sales.

• Continuously update yourself with knowledge of the company's products, services, and procedures.

Qualifications:

• High school diploma or equivalent
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to work efficiently in a fast-paced environment.
• Proficiency with CRM software and call center technologies is preferred.
• Ability to multitask and manage time effectively.

Benefits:

• Competitive salary.
• Paid time off and holidays.
• Opportunities for career advancement.
• Health, dental, and vision insurance.

We are searching for a dedicated and service-oriented Inbound Call Center Agent to represent Draw House Concepts. If you enjoy helping others and have a strong attention to detail, we encourage you to apply and contribute to our growing architecture firm’s customer support team.