Inbound Inquiry Response Specialist - Western States Lodging & Management

Are you ready to embark on an exhilarating journey as a full-time InboundInquiry Response Specialistat Western States Lodging & Management in South Jordan, UT? We offer a competitive wage of $15 - $20 per hour. We also provide great benefits, including hotel discounts, a 401(k), healthcare, and dental insurance. Don't miss out on this thrilling opportunity!

HELLO, WE'RE WESTERN STATES LODGING & MANAGEMENT

Western States Lodging & Management was founded on the moral principles and traditional family values we learned growing up. We develop, build, and manage hotels, senior living communities, multi-family housing, and conference centers. Beneath all that brick and mortar is our cornerstone - rock-solid relationships. Following our "personal touch" philosophy, our associates strive to make meaningful connections with each other, our customers, and our business partners.

We entrust only the most dependable, dedicated, and trustworthy individuals with the care of our clients. Our company is very family oriented! Each employee feels like an integral part of the team. We pride ourselves on providing each team member with competitive compensation, generous benefits, and a supportive work environment!

WHAT DOES AN INBOUND INQUIRY RESPONSE SPECIALIST DO?

As an Inbound Inquiry Response Specialist, you are responsible for triaging and converting Marketing Qualified Leads (MQLs) from various web lead generation sources into Sales Qualified Leads (SQLs). You also have the opportunity to make a lasting first impression by personally connecting with prospective residents and their family members by setting up initial community tours.

By working closely with the directors of sales and marketing, as well as the executive directors of multiple communities, you help increase occupancy through designated processes and activities, all while adhering to our impeccable hospitality and service standards. As someone who embodies our "personal touch" culture and mission of "Serving You Like Family", you feel great satisfaction in making a difference to our residents and their loved ones!

QUALIFICATION

The knowledge and skills required for the position are:

• A "can do" positive mental attitude along with strong organizational skills and intentional focus
• Ability to effectively communicate verbally and in writing, interpret complex information, and talk with potential customers with confidence
• Ability to make an instant connection with potential customers
• Ability to make presentations to a variety of audiences
• Competent computer skills
• Ability to work cooperatively with others to achieve goals and objectives
• Ability to effectively manage time in a quick-paced environment and work independently to achieve goals
• Ability to demonstrate a high level of service delivery and prioritize customer needs
• Ability to keep an open mind and willingness to update preconceived opinions to accelerate forward action on the basis of new information
• A clear understanding that senior living sales and marketing is about increasing revenue and growing occupancy as we work to provide solutions to prospective residents, families, associates, and professionals
• Pushing, pulling, bending, stooping, twisting, and upward reaching. Prolonged periods of standing and/or walking may be required. Lifting objects may be required.

JOIN US!

If this sounds like the perfect job for you, don't hesitate - apply now using our initial application. We're excited to meet you!

Location: 84095