Individual Assistance Specialist - CDR Companies

CDR Maguire, Inc., a national disaster management firm, is seeking an Individual Assistance Specialist to support individuals and families impacted by recent disasters. This role involves assisting survivors with accessing financial and direct services through state and federal programs, such as FEMA’s Individual Assistance (IA) Program. The Individual Assistance Specialist will play a vital role in providing guidance to disaster survivors, ensuring they understand and can access the resources available for their recovery.

Key Responsibilities:

• Assist disaster survivors in applying for FEMA’s Individual Assistance Program and other support services by providing clear instructions and guidance.
• Work closely with applicants to gather and submit the necessary documentation, including financial and personal information, to meet eligibility requirements.
• Provide support to survivors throughout the application process, answering questions and clarifying program eligibility and requirements.
• Review and verify documentation for accuracy and compliance with program guidelines, ensuring applicants meet all IA requirements.
• Identify and refer individuals to additional local, state, or federal resources as appropriate to support their recovery needs.
• Conduct field visits, when necessary, to assess applicant situations, verify damages, and determine eligibility.
• Prepare detailed reports and case notes on applicant interactions and track all casework through relevant data management systems.
• Maintain sensitivity and empathy in all interactions with disaster survivors, ensuring a compassionate approach to support their needs during challenging times.
• Collaborate with team members, FEMA, and other agencies to resolve any issues or questions related to applicant cases.

Requirements

• Associate’s or Bachelor’s degree in Social Work, Human Services, Emergency Management, or a related field (preferred) or relevant experience in disaster recovery.

• 1-3 years of experience in disaster assistance, social services, case management, or a related area.
• Knowledge of FEMA Individual Assistance Program requirements and guidelines.
• Strong organizational skills, attention to detail, and ability to manage multiple cases simultaneously.
• Excellent communication and interpersonal skills for working with survivors and government agencies.
• Proficiency in Microsoft Office Suite and familiarity with case management systems.
• Ability to work under pressure and maintain professionalism and empathy in challenging situations.
• Willingness to travel to disaster-affected areas and work extended hours as needed.