Industrial Product Technical Support - Fortive Corporation
Everett, WA
About the Job
Product Technical Support
Do you like solving technical problems? Do you love helping customers achieve the most with products and software? Do you want to be a crucial contributor in renewable energy? Do you have the ability to see the big picture while still completing daily tasks? Keep reading, as we are looking for a Technical Support Engineer to join our team in Everett, WA.
Description: As a Technical Support Engineer, you will be responsible for providing post-sales product support by phone and email to end customers with Fluke hardware and software products. You will provide support for a wide range of products, associated software, and technologies.
Responsibilities:
+ Provide product technical support for end-customers using Fluke test and measurement tools and software.
+ Provide high-quality, timely responses to customer inquiries by email, phone, and other channels.
+ Assist customers over the phone and in a support case ticketing system.
+ Advocate for customers by collaborating with several teams including Engineering, Sales, Marketing, Service Center, and Operations.
+ Build and edit Knowledge Base content for enabling customer self-help.
+ Assist Sales personnel and Fluke internal groups by answering product support questions.
+ Periodic after-hours and weekend on-call duty may be required.
Qualifications:
+ Technical degree and/or certification in a related field with work experience.
+ 2+ years of experience providing product support.
+ Experience using digital multimeter and related tools to measure voltage.
+ Familiarity with MS Windows® software applications installation and updates, user permission levels, database experience preferred.
+ Prior experience setting up, using and fixing integrated hardware/software solutions – for both MS Windows® and mobile phone operating systems.
+ Communication: Consistent track record of strong organizational skills, attention to detail, adaptability, and problem-solving. Must have strong social skills, good presentation skills, and the ability to explain technical concepts verbally and in written format.
+ Customer-focused: Serve as an advocate for the customer, communicating customer needs to Engineering, Sales, and other teams. Positively and successfully represent the organization in resolving difficult customer situations.
+ High Initiative: Independently use resources to establish, prioritize and deliver accurate results.
Fortive Corporation Overview
Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
Fortive: For you, for us, for growth.
This position is also eligible for bonus as part of the total compensation package.
The salary range for this position (in local currency) is 45,700.00 - 84,800.00. Base pay offered may vary depending on various factors, including, but not limited to: job-related knowledge; skills; experience; and other eligibility factors such as geographic location. The Total Rewards package includes competitive base pay and an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work.
We are an Equal Opportunity Employer
Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.
Do you like solving technical problems? Do you love helping customers achieve the most with products and software? Do you want to be a crucial contributor in renewable energy? Do you have the ability to see the big picture while still completing daily tasks? Keep reading, as we are looking for a Technical Support Engineer to join our team in Everett, WA.
Description: As a Technical Support Engineer, you will be responsible for providing post-sales product support by phone and email to end customers with Fluke hardware and software products. You will provide support for a wide range of products, associated software, and technologies.
Responsibilities:
+ Provide product technical support for end-customers using Fluke test and measurement tools and software.
+ Provide high-quality, timely responses to customer inquiries by email, phone, and other channels.
+ Assist customers over the phone and in a support case ticketing system.
+ Advocate for customers by collaborating with several teams including Engineering, Sales, Marketing, Service Center, and Operations.
+ Build and edit Knowledge Base content for enabling customer self-help.
+ Assist Sales personnel and Fluke internal groups by answering product support questions.
+ Periodic after-hours and weekend on-call duty may be required.
Qualifications:
+ Technical degree and/or certification in a related field with work experience.
+ 2+ years of experience providing product support.
+ Experience using digital multimeter and related tools to measure voltage.
+ Familiarity with MS Windows® software applications installation and updates, user permission levels, database experience preferred.
+ Prior experience setting up, using and fixing integrated hardware/software solutions – for both MS Windows® and mobile phone operating systems.
+ Communication: Consistent track record of strong organizational skills, attention to detail, adaptability, and problem-solving. Must have strong social skills, good presentation skills, and the ability to explain technical concepts verbally and in written format.
+ Customer-focused: Serve as an advocate for the customer, communicating customer needs to Engineering, Sales, and other teams. Positively and successfully represent the organization in resolving difficult customer situations.
+ High Initiative: Independently use resources to establish, prioritize and deliver accurate results.
Fortive Corporation Overview
Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
Fortive: For you, for us, for growth.
This position is also eligible for bonus as part of the total compensation package.
The salary range for this position (in local currency) is 45,700.00 - 84,800.00. Base pay offered may vary depending on various factors, including, but not limited to: job-related knowledge; skills; experience; and other eligibility factors such as geographic location. The Total Rewards package includes competitive base pay and an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work.
We are an Equal Opportunity Employer
Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.
Source : Fortive Corporation
