Information Center Supervisor - Callaway Gardens

Connecting man and nature in a way that benefits both. Callaway Resort & Gardens is not just a fun place to visit, it's a fun place to work!

The position of Information Center & Admissions Assistant Manager will, under general supervision, perform duties related to the Information Center including opening/closing building, maintaining schedules for gates & desk assistants, answering phones, assisting guests with information/guidance questions, and maintaining standard membership fulfillment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Maintain Sanitization Standards at the Information Center & Gates

Work with all standard membership levels

Selling and fulfilling all in person and online orders

Provide support to Information Center Desk Staff

Provide telephone support to Information Center Desk

Provide information to outside parties pertaining to CR&G and membership.

Maintain work schedules for Gates & Information Center Desk

Tessitura

Maintain the Duplicate Report to reduce the number of duplicates in system

Learn how to troubleshoot through common issues

Learn how to work in productions/performances to correct issues

Maintain and fulfill Info Center Sales to include plants sales periodically throughout the year

Projects

Assist in periodic assignments to develop and coordinate new projects.

Process all incoming and outgoing mail concerning Information Center.

Provide support to the Information Center & Admissions Manager

Responsible for all other duties as needed and assigned by Manager

Assist with Collateral needs

SUPERVISORY RESPONSIBILITIES:

Maintain Gates & Information Desk staff files in Paycom.

Create a Weekly Schedule and monthly schedule for Information Desk Staff with aid of the IC/Admissions Manager