Information Specialist - Part Time - Museum of Science

Information Specialist

Museum of Science, Boston

www.mos.org

Innovation and creativity come from the unique perspectives of a diverse staff. We value your perspective.

SUMMARY STATEMENT:

The Information Specialist provides exceptional service to guests, providing prompt, proactive, and efficient response to problems, issues, and questions at the Information Desk.

RESPONSIBILITIES:

• 1.4 million visitors annually
• This is a uniformed position
• Additional shifts may be required to accommodate peak periods such as school vacation weeks and holiday weekends

WORK SCHEDULE:

This position is full-time, 32 hours/week, with the following schedule:

• Friday - Monday 8:45 - 5:15

REPORTS TO:

Manager, Visitor Services and Venue Operations

MINIMUM QUALIFICATIONS:

• Three (3) years or more of customer service experience
• Post high school course work, technical degree, associate’s degree or business certificate
• Demonstrated professionalism
• Demonstrated organizational skills
• Proficient in Microsoft Word, Excel, web browsers, Outlook
• Demonstrated oral and written communication skills in order to effectively provide customer service, promote museum offerings, and quickly resolve issues
• Ability to handle multiple tasks at one time in fast-paced environment

STARTING SALARY:

Non-Exempt (Hourly). $15.00/hour

BENEFITS:

Benefits for full-time, non-exempt (hourly) staff include: free parking, T accessibility, commuter spending account, 15 vacation days, 12 holidays, 10 sick days, medical, dental, and vision insurance, short- and long-term disability, life insurance, retirement and savings plan, health care/dependent care flex spending plan, employee discounts, employee referral program, tuition assistance, professional development, direct deposit, free admission, free Duck Tours, discounted movie passes, and much more!

VACCINATION POLICY:

Staff, interns, and volunteers will be required to show proof that they are fully vaccinated against COVID-19 as a condition of employment. The Museum will consider an exemption from the vaccine requirement if they are unable to get vaccinated due to a qualifying medical disability or a sincerely held religious objection. The Museum is not required to provide an accommodation or exemption from the vaccine requirement if doing so would pose a direct threat to others in the workplace or would create an undue hardship for the Museum.

The Museum of Science is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

No phone inquiries, please. Qualified applicants will be contacted within two to four weeks of initial application.