Infrastructure & Communication Engineer at CAI

Job ID Number

R4001

Employment Type

Full time

Worksite Flexibility

Onsite

Job Summary

This role is responsible for designing, implementing, and maintaining various systems throughout their lifecycle, with a focus on LANs, WLANs, VOIP systems, and server environments.

Job Description

We are seeking a highly skilled and experienced Infrastructure & Communication Engineer to join our IT team. This position will be full-time, on-site, and is a permanent hire position.

Onsite Work Location

Job City: Pittsburgh
Job State: Pennsylvania
Job ZIP Code: 15222

What You'll Do

• Install, support, and maintain Local Area Networks (LANs) and Wireless Local Area Networks (WLANs) across client locations, collaborating with the DIT Network Team for switch configurations and device access

• Design, implement, and maintain client VOIP Call Centers, ensuring the integrity of VOIP databases and supporting specialized configurations

• Support and maintain both physical and virtual server environments (VMware and Azure)

• Administer Active Directory, including creating accounts, managing security groups, and maintaining group policies

• Oversee client-shared network printers, coordinating with DIT for policy-based installations and updates

• Ensure the security and availability of data and network resources, implementing backups and recovery procedures

• Monitor backup schedules and perform data restoration as necessary to maintain critical data access

• Respond to Service Desk tickets related to network, server, and VOIP issues

• Provide training and high-level support to client staff and maintain updated technical documentation for all infrastructure components

• Research, test, and troubleshoot new technologies to enhance productivity and reduce costs

• Implement monthly security patches and software updates

What You'll Do

• Proficient in managing enterprise scale networks that in include LANs, WANs, SANs, VPNs, and virtualization

• Ability to install and maintain Servers, Routers, Hubs, Switches, Ethernet cables, and other peripherals

• Ability to self-manage and prioritize tasks and projects

• Knowledge of Microsoft Windows Server Operating Systems and Active Directory

• Skilled in TCP/IP networking and the configuration and maintenance of network devices

• Knowledge of VMWare Server and Desktop services

• Knowledge of current Information Security concepts and ability to apply concepts

• Knowledge of electrical, HVAC, and physical security considerations relevant to IT infrastructure

• Bachelor's degree, with a technical major, such as engineering or computer science, plus three years of information technology experience in Windows Server, Active Directory and Networking

• Associate's Degree in an Information Technology field, plus five years of relevant experience or any equivalent combination of education and experience that provides the required knowledge, skills, and abilities

• Valid Driver’s license, Reliable vehicle, and Allegheny County residence

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

Equal Employment Opportunity Policy Statement

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.