Infrastructure Escalation Specialist, Launch Execution - Amazon

Description Join Amazon's commitment to Customer Obsession by working with Amazon Surface Transportation, supporting all Middle Mile ground and yard operations across the Amazon network! The Launch Execution, Adoption, and Facilities (LEAF) team is hiring for an Infrastructure Escalation Specialist, to support the Fleet Infrastructure team's goal of exceeding customer expectations by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. Amazon is seeking a detail-oriented person to support strategic vendor relationships, diving deep into invoice and purchasing patterns to help inform key decisions in the infrastructure and fuel industries. This position will work at Amazon's headquarters in Bellevue, Washington. Key job responsibilities - Support nationwide transportation network in a safe, customer-focused manner - Develop and design solutions to difficult problems - Manage outside contractors and vendors - Handle multiple projects and daily activities, meet deadlines, and develop plans on how to accomplish departmental and distribution goals - Ensure that all programs and procedures are followed, answering incident ticket escalations from 3rd Party companies About the team - The Launch Execution, Adoption, and Facilities (LEAF) team provides internal and external infrastructure (fleet infrastructure and fuel) services for multiple Amazon business units within Amazon's transportation network Basic Qualifications - High school or equivalent diploma - 1+ years of using a computer maintenance management system in planning, scheduling and auditing overall facilities/maintenance activities experience - 1+ years of working with computers and Microsoft Office products and applications experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Travel up to 15% of the time - 1+ years of experience in project, construction, or customer-service facing role Preferred Qualifications - 2+ years of Microsoft Office products and applications experience - Ability to work independently while maintaining all deadlines and critical date obligations Effective time management and organization skills - Effective and professional communication skills Demonstrated ability to establish processes, workflows, standard procedures - Self-starter that is able to identify opportunities and drive solutions - Entry level competency in support of a full range of construction management/administrative tools and best practices - Comfortable operating in an extremely fast-paced environment with a high degree of ambiguity - Excellent problem solving skills with diverse stakeholder groups Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $53,000/year in our lowest geographic market up to $94,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.