Infrastructure Network Specialist - Merz Pharmaceuticals LLC

Based in the Raleigh, NC Corporate office Step into the future with us at Merz Therapeutics, where our family roots meet a bold new vision. Together, we're embarking on a transformative journey, blending time-honored traditions with exciting new products. As a private, family-owned company, we have the liberty and support to make decisions for ourselves, our customers and the patients we serve. We pride ourselves on building an inclusive culture where there is room to celebrate individual growth with the ability to contribute to a common good as a collaborative team. Our mission is grounded in a long-term view of making a difference for the common good, while growing together as a family. If you're looking to immerse yourself in a passionate team rooted in community, connection and camaraderie, then we're looking for YOU! #IAmMerz As an Infrastructure Specialist, you will collaborate with global team members and external partners to manage and maintain networking infrastructure across the Americas. Your responsibilities will include supporting Group IT Infrastructure & Services, contributing to business objectives, and actively participating as a project team member.Essential duties:Partner ServicesManage existing partnerships to maintain, support and design of Merz global standard infrastructure solutions.Networking InfrastructurePartner with cross-functional teams to design, deploy and support networking solutions.Cisco LAN switching and routing, Cisco WIFI wireless LAN controllers, FortiGate SD-WAN, FortiGate firewalls, Cloud hosted firewalls and zero trust remote access.Manage building circuits for SIP, MPLS and Internet.Maintain global security standards applied to all services.OT Firewall support for manufacturing locations, network segmentation and VLAN configuration.Local building cabling support and design.Unified CommunicationsSupport services for Cisco Webex and Call Manager, as well as seamless integration with Microsoft Teams for voice and video collaboration. Additionally, support integrating Cisco Room Kit solutions with both Cisco and Microsoft Teams environments.SecuritySupport and maintenance services for internet security and remote access solutions. Alignment with security team on Merz global security standards. Able to understand, implement and troubleshoot firewall policies based on application requirements.Tier 3 SupportOperate as Tier 3 support of technical issues within the environment. This includes partner interactions to solve issues. Work as project team member and lead cross functional projects.Establish and Follow ProcessMaintain high standards in terms of written materials, documentation, SLA's and follow process and procedures relative to ticket management and change control. Job related qualifications/skillsEducation- Bachelor's degree in Information Technology, Business Administration/Management or other applicable field of study. - preferred- Certifications or equivalent preferred- Cisco CCNA, Boot camps, Technical training, Cisco Call Manager preferred-Fortinet experience with FortiGate firewalls and switches preferred-Experience with Zscaler service ZIA and ZPA preferredProfessional experience-5 year experience in a medium to large enterprise environmentRequired-5 year experience with routers, switches, firewalls and wirelessRequired-3 year experience in Cisco Call Manager, Webex and MS Teams audio and video.Preferred Knowledge, skills and abilities (incl. languages)- Knowledge of Microsoft (Active Directory, DNS, DHCP, Group Policy)Preferred- Knowledge of Hybrid Networking and SD WANRequired- Knowledge of Microsoft Windows ServerPreferred- Understand TCP/IP, EIGRP, BGP and other routing protocolsRequiredKnowledge of methods- Knowledge of VOIP systems and circuits SIP, MPLS, InternetRequired- Familiarity with ITIL or related service delivery frameworksPreferred-Cisco best practiceRequiredPersonal skills- Excellent verbal and written communication skills requiredRequired- Ability to work as a member of project teamsRequired- Provide technical leadership and training for Tier 1 and Tier 2 TeamsRequiredMay require some travel including international. Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Merz Therapeutics we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Recruitment Note: Merz Therapeutics only sends emails from verified "merz.com" addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of Merz Therapeutics, please contact Therapeutics.HR@merz.com