Infrastructure O&M Stakeholder Management Leader - MWH Global, Inc
Broomfield, CO
About the Job
We are seeking a dedicated Infrastructure O&M Stakeholder Management Leader to join our team for a major 5-year consulting program with a public sector organization focused on the operation and maintenance of roads and drainage assets. The Infrastructure O&M Stakeholder Management Leader will report directly to the Program Director and will be responsible for leading consulting and client teams in the implementation of transformational customer service projects.
Key Responsibilities:
• Leadership & Team Management
• Lead and inspire a cross-functional team of consultants and client personnel dedicated to enhancing customer service delivery.
• Foster a culture of excellence, collaboration, and continuous improvement within the team.
• Project Development & Execution
• Design and implement customer service strategies that improve engagement, satisfaction, and responsiveness, leveraging innovative practices.
• Oversee the execution of transformational customer service projects, ensuring alignment with client objectives and industry best practices.
• Monitor project progress, address challenges, and ensure timely and budget-compliant delivery.
• Stakeholder Engagement
• Collaborate closely with client stakeholders to identify customer service needs and opportunities for enhancement.
• Provide regular updates and reports to the Program Director and client executives on project status, challenges, and outcomes.
• Continuous Improvement & Innovation
• Stay informed about emerging trends in customer service, including the integration of Artificial Intelligence concepts to enhance service delivery.
• Facilitate training sessions and workshops to improve the customer service capabilities of the client team.
What We Offer:
• Competitive salary and a comprehensive benefits package.
• Opportunity to lead significant customer service transformation initiatives within the public sector.
• A supportive and dynamic work environment.
Key Responsibilities:
• Leadership & Team Management
• Lead and inspire a cross-functional team of consultants and client personnel dedicated to enhancing customer service delivery.
• Foster a culture of excellence, collaboration, and continuous improvement within the team.
• Project Development & Execution
• Design and implement customer service strategies that improve engagement, satisfaction, and responsiveness, leveraging innovative practices.
• Oversee the execution of transformational customer service projects, ensuring alignment with client objectives and industry best practices.
• Monitor project progress, address challenges, and ensure timely and budget-compliant delivery.
• Stakeholder Engagement
• Collaborate closely with client stakeholders to identify customer service needs and opportunities for enhancement.
• Provide regular updates and reports to the Program Director and client executives on project status, challenges, and outcomes.
• Continuous Improvement & Innovation
• Stay informed about emerging trends in customer service, including the integration of Artificial Intelligence concepts to enhance service delivery.
• Facilitate training sessions and workshops to improve the customer service capabilities of the client team.
What We Offer:
• Competitive salary and a comprehensive benefits package.
• Opportunity to lead significant customer service transformation initiatives within the public sector.
• A supportive and dynamic work environment.
Source : MWH Global, Inc