Infrastructure Technical Program Manager III at Expedia

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.Technical Program Manager IIIIntroduction to the team Our Expedia Product & Technology division builds innovative products, services, and tools to deliver high-quality experiences for travelers, partners, and our employees. A unified, singular technology platform powered by data and machine learning provides secure, differentiated, and personalized experiences for the traveler and our partners that drive loyalty and customer satisfaction. The Strategic Program Delivery team sits within the Expedia Technology, Security and Privacy (ETSP) function. This team drives the strategy, objectives, and priorities through the lens of business value, and optimizing our operations to increase our efficiency and effectiveness. We are seeking an outstanding technical program manager who is looking to join a team focused on making our company and business secure by using top technologies and products. We are team of 13 Technical Program Managers who work closely with Engineering in aligning priorities with business and stakeholders during our quarterly and yearly planning, then reporting the metrics for success and risks with mitigation plan.This Technical Program Manager role will play a meaningful part in leading and supporting the efforts of key initiatives in the Cloud Center of Excellence within ETSP, focused on Cloud FinOps, infrastructure, assets, and governance. Working with the Cloud Center of Excellence team, you will be bringing a blend of strategy, engineering, and program management competencies to our team. This role inherently works across various functions - you will collaborate across multiple teams/divisions/locations to resolve problems, learn fast and drive outcomes.In this role, you will:Lead and drive a portfolio of programs within the IT Infrastructure Engineering organizationLead all aspects of program management (e.g., quarterly and yearly roadmap planning, overarching strategy and prioritization summation, setting measurable goals, progress tracking, issue resolution, dependency tracking, reporting and program communication)Evaluate every feature request, capture detailed business requirements from partners and work closely with engineering managers to translate requirements into user stories for consumption by development and operations teamsChampion compliance of the Infrastructure teams with Expedia initiatives, and track progress and timelinesUnderstands when to apply Agile methodologies vs. traditional methodologies to achieve the best outcome.Develop project schedules, define timeframes, and prioritize tasks to deliver intended objectives within the agreed timeframes and ensuring that requirements are completedIdentifies the type of resources required to support a project, and makes recommendations for specific people, technology, partners, etc.Keeps relevant stakeholders informed of progress toward or changes to task timing that impacts the project schedule.Proactively manages risk, working with the team to anticipate new risks and leads mitigation planning.Thinks holistically to identify opportunities around policies/ processes to increase efficiency across organizational boundaries.Assists with a whole systems approach to analyzing issues by ensuring all components (structure, people, process and technology) are identified and accounted for.Creates clear, concise, tailored, and organized communication materials (e.g., policies & procedures, guidelines, presentations, messages).Design differentiated technical communications for various internal and external customers based on an understanding of their differing levels of familiarity with technical language, evangelizing program execution/delivery communicationExperience and qualifications:      Bachelor's or Master's degree in related field; or Equivalent related professional experience    4+ years of Technical Program Management experience in a technology company    Strong proficiency in tools such as Jira, Confluence, Tableau, and Excel    High level of initiative and strong bias to action. You are able to find a path and get things done    Proven record working with cross-organizational teams to drive the completion of new features and/or projects as well as resolve operational issues    Strong customer advocacy competence.    Demonstrated experience building effective project/program plans and managing development processes, business stakeholders, engineering, and functional teams during execution    Flexibility in working hours required to meet with global technical groups    Excellent verbal and written communication skills    Experience with Agile/SCRUM, Certified Scrum Master or Certified Technical Program Manager credentials preferred    Should be a self-starter, focused, and detail oriented    Someone who is pragmatic, and always finding ways to simplify processes    Experience with IT tools, observability, best practice processes, and/or infrastructure environments is a plus    Experience in IT infrastructure such as compute, storage, software development, networking, and operating systems a plusThe total cash range for this position in Austin is $137,500 to $192,500. Employees in this role have the potential to increase their pay up to $220, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the roleThe total cash range for this position in Chicago is $125,500 to $176,000. Employees in this role have the potential to increase their pay up to $201,000, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the roleThe total cash range for this position in Seattle is $137,500.00 to $192,500.00. Employees in this role have the potential to increase their pay up to $220,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience.  Pay ranges may be modified in the future.Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation RequestWe are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises.  2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50 Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs. Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.SummaryLocation: Washington - Seattle Campus; USA - Illinois - Chicago; Austin Domain 11 - HomeAwayType: Full time