Inside Account Executive- Philadelphia - CCS

Position Summary:  Responsible for the selling and promoting services of the company to healthcare providers (HCP). The solicitation of the HCP is accomplished through telemarketing in order to gain new patient referrals for the organization. The Inside Account Executive will also be responsible for maintaining an established book of business within their assigned region.

The successful candidate will report directly to the Sales Manager. The position location is flexible, but the placement must be willing to travel

Essential Duties:

• Solicits networks, provides customer service support and sells the services of CCS Medical. Primary call points include, but are not limited to:   physicians (such as Endocrinologists, Internists, Family Practices), clinics, nursing homes, hospital discharge planners and home health care agencies and CDEs 
• Meets and exceeds new patient sign-on goals, Quality/Accuracy goals and Phone Call Productivity goals 
• Manages and facilitates the paperwork process for new and existing patients associated with the diabetes product line with a high concentration on shipping insulin pump, pump supply and continuous glucose monitors 
• Makes daily cold calls and daily maintenance calls to referral sources within assigned territory, along with identifying leads via a variety of internet websites, networking with developmental peers in diabetes management, manufacturer representatives and peers within the organization. 
• Identify key contacts within an account and provides an action plan for follow-up and account progression. 
• Provides prospective referral sources with appropriate correspondence and marketing materials regarding CCS Medical’s programs 
• May interact off-site with clients and attend trade shows as needed 
• Maintains a high degree of confidentiality at all times due to access to sensitive information   
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department 
• Follows all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements 
• Abides by all regulations, policies, procedures and standards 

• Exercises appropriate cost control measures 
• Maintains positive internal and external customer service relationships 
• Maintains open lines of communication 
• Plans and organizes work effectively and ensures its completion 
• Meets all productivity requirements 
• Demonstrates team behavior and promotes a team-oriented environment 
• Actively participates in Continuous Quality Improvement 
• Represents the organization professionally at all times 

• Associates Degree (AA) preferred with 3+ years customer service experience (prefer a minimum of 1 year prior sales or telemarketing call center experience) or equivalent combination of education and experience. 

Strong communication and organizational skills are essential to manage the territory

• Proficient in  Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook 

Certainty-The lives of the individuals we serve depend on our ability to execute.  We commit to doing this every day. 

• Use appropriate methods and a flexible interpersonal style to help build a cohesive and collaborative team based on a foundation of trust and transparency. Deliver what you commit to.

Compassion-We understand the burdens of patients and their loved ones and channel this into a relentless pursuit of customer satisfaction in every part of our business. 

• Ensure that the patient is the driving force behind business decisions, implementing service practices that meet needs of both the patient and the organization. Treat others the way you want to be treated. 

Advancement-We are endlessly looking for ways to progress and become more innovative in all things we do.

• Encourage innovative approaches for addressing opportunities and facilitating change, driving cross-functional alignment to accomplish goals. Speak the truth.