Inside Sales/Customer Service - ANCHORAGE, AK - WCP Solutions
Anchorage, AK
About the Job
Summary:
Contribute to the operational effectiveness of the Division by providing outstanding customer service, through the timely and accurate processing of customer orders, answering inquiries and solving customers' order-related problems. Provide administrative support for assigned Account Managers in a team based environment in alignment with WCP Solutions' culture and company and department goals.
Essential Functions:
- Process customer orders while providing exceptional customer service in order to meet sales support objectives.
- Increase sales revenue and account penetration by encouraging "add-on" items; telemarketing to select customers to achieve financial goals.
- Provide price quotes for stock items; work with merchandising and sales to facilitate price quotes for non-stock items.
- Assist customers with problems, delivery times, lost orders, returns, price adjustments, etc.; answer customer product inquiries (i.e. availability, suitability, substitutions, sustainability, sizes, etc.) to provide excellent customer care.
- Track backorders and future orders for customers and Account Managers to assist in timely customer receipt of product.
- Communicate customer-related information, opportunities and problems to Account Managers and Sales Manager to facilitate information flow.
Other Functions:
- Retain and file customer PO's.
- Source new / custom items as well as research options, information and obtain quotes from suppliers to seek product and program situations.
- Follow up on supplier orders to ensure product availability.
- Assist buyer in communicating with vendors on various tasks including purchase order confirmations, delivery dates, shortages and other supply chain related issues.
- Perform other functions as necessary.
Qualifications:
- One year of customer service or closely related experience.
- Proficiency with Microsoft Windows and current versions of MS Office.
Knowledge, skills and abilities:
- Ability to solve complex business related math problems.
- Highest level of professionalism with the ability to maintain confidentiality.
- Effective verbal and written communications skills. Ability to communicate at all levels of organization and work well within a team environment in support of company objectives. Customer service oriented, with the ability to work well under pressure.
- Detail oriented, well organized with ability to prioritize, coordinate and simultaneously maintain multiple projects.
- Approachable, flexible, adaptable to change.
Working Conditions:
- Professional office environment.
- Ability to sit or stand for extended periods of time, regularly lift 10-20 lbs.
- Frequent use of basic office equipment (i.e. computer, copier, fax, stapler, 3-hole punch, paper cutter, etc.).
- Heavy telephone contact with customers.
- Occasional overtime maybe required.
- Position hours are Monday through Friday, 7:30 am – 4:30 pm / 8:00 am – 5:00 pm.
Source : WCP Solutions