Inside Sales - Customer Service Rep - Lincare

This employee increases revenue by responding to/initiating incoming/outgoing potential customer inquiries, and uses company resources, policies, and procedures to provide complete, accurate data.

      • Uses appropriate technologies and follows processes in accordance with company standards to ensure patient contact is handled with accuracy and operational effectiveness

Job Responsibilities:

      • Promotes products and facilitates customer needs to utilize company's products or services by adequately assessing customer qualification, thoroughly explaining product/services benefits, and assisting with facilitating physician communication as necessary

      • Resolves customer concerns by providing appropriate information regarding products and services

      • Records customer information and maintains database by obtaining, entering, and verifying required data

      • Adheres to compliance policies, procedures, and standards

      • Facilitates sales process by communicating/sharing information with appropriate internal and external contacts

      • Provides customer follow-up as required

      • Contributes to departmental objectives by accomplishing required contact and sales results

      • Inside sales experience

      • Medical industry knowledge beneficial

      • Prior computer experience

      • Must type at least 25-30 words per minute

Education and Experience:

      • Graduate from an accredited high school

Physical Demands:

The employee must occasionally lift and/or move up to 10 pounds.

Hardware Requirements for all remote positions

Internet: High Speed (Minimum 50 mbps download / 5 mbps upload/ 30 or less ping) Run Speedtest.net to check

Ethernet port or adaptor: Must be hard wired to the internet (Wi-Fi is not supported)

Processor: >1.60 GHz or greater (Verify settings>system>about)

Memory: Minimum of 4 GB RAM

Browser: Chrome, Edge

Operating System: Windows 10 or 11 (No Chromebooks, No Macbook's)

Monitors: Dual monitors

Headset: Wired, USB ex: Logitech H340

Wired/Wireless external keyboard/mouse: For laptop users as well- we use Function keys for most positions.

Webcam: Used during training, manager meetings and interview

Private HIPPA Compliant Workspace: distraction-free work environment in a room with a door

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled