Inside Sales Rep - Remote - Lincare

The Remote Inside Sales Rep increases revenue by responding to/initiating incoming/outgoing potential customer inquiries, while using company resources, policies, and procedures to provide complete, accurate data.

      • uses appropriate technologies and follows processes in accordance with company standards to ensure patient and physician contact is handled with accuracy and operational effectiveness

JOB FUNCTIONS

      • Establishes customer contact by initiating followup outbound calls and receiving inbound return calls

      • Promotes products and facilitates customer needs to utilize company's products or services by adequately assessing customer qualification, thoroughly explaining product/services benefits, and assisting with facilitating physician communication as necessary

      • Resolves customer concerns by providing appropriate information regarding products and services

      • Records customer information and maintains database by obtaining, entering, and verifying required data

      • Ensures quality service by following departmental and company policies, procedures, and standards, as well as adhering to compliance policies, procedures, and standards

      • Facilitates sales process by communicating/sharing information with appropriate internal and external contacts

      • Completes and ensures accurate validation of insurance benefits

      • Provides customer followup as required

      • Contributes to departmental objectives by accomplishing required contact and sales results, with the ability to track and report progress of sales results

Education

      • High School Diploma or General Education Degree (GED) Required

Work Experience

      • Inside sales Required

      • Computer, data-entry Required

Knowledge, Skills, and Abilities

      • Must have excellent telephone customer service

      • Must be computer literate

      • English -- oral and written

      • Must be at least 18 years of age

      • Medical industry knowledge beneficial

      • Type at least 25-30 words per minute

      • This position requires use of your own equipment

      • The company does provide the hard phone

      • Internet: High Speed (Minimum 50 mbps download /20 mbps upload)

      • Ethernet port or adaptor: Must be hard wired to the internet (Wi-Fi is not supported) for PC or hard phone

      • 2 modem/router ports are required

      • Processor: 1.6 GHz or greater

      • Memory: Minimum of 8 GB RAM

      • Browser: Chrome, Edge

      • Operating System: Windows 10 or 11 (No Chromebooks, No Macs)

      • Monitors: Dual monitors

      • Headset and Webcam or internal camera: Wired, USB to be used during training/interviews

      • Private HIPPA Compliant Workspace: must be in a non shared room of the residence

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled