Inside Sales Representative - American Standard

Every person on the planet dreams of a better home. And at LIXIL, we’re committed to making better homes a reality for everyone, everywhere. We make it happen with pioneering water and housing technology solutions. Home to world leading brands like INAX, American Standard, GROHE, TOSTEM and many more, we touch the lives of more than a billion people each day, transforming houses into homes.

Our planet is the home we all share. So how we do business matters. Our inclusive and empowering culture, entrepreneurial spirit and commitment to having a positive impact on the planet are integral to our business strategy.

LIXIL today is on a journey of transformation. The world around us is changing. Technological advances. Evolving needs. New demographics. Shifting expectations. These changes serve as opportunities for solutions to be discovered, and to unlock progress for all.

We invite you to make this journey with us. It is as challenging as it is inspiring. Together we can shape the future of living. We’re a home for growth, for imagination, for creativity. A home for your talent and ambition.

A home for everyone.

As a member of the Inside Sales team, you are the driving force in bringing our products directly to customers. This position offers an exciting opportunity to contribute to our growth in the senior bathing and bath remodel market.

The Inside Sales Representative communicates directly with consumers to give an overview of LIXIL’s American Standard Home Services products and installation services in order to win an opportunity for our field sales representatives to provide in-home demonstrations. This is an onsite position at our location at 2200 International Service Road Grapevine, Texas.  Our competitive uncapped sales commission plan offers lucrative rewards for exceptional performance, designed to motivate and incentivize our Inside Sales Representatives to surpass sales targets. The commission program is highly attractive, providing significant earning potential for individuals who are driven to achieve and exceed goals. For the first 90 days of employment you will receive a guaranteed bonus while you are learning and ramping up.  At American Standard, we’ve been serving consumers for 150 years and the home improvement solutions we create and not only help customers, but change lives by improving home safety and convenience.

• Qualifies inbound and outbound inquiries and converts them to in-home sales appointments for field sales representatives.
• Uses CRM and mapping technology to effectively schedule in-home appointments nationwide that are well coordinated for homeowners and field sales representatives
• Uses cloud-based systems to update consumer records with lead dispositions, notes, advertising source, etc. and to interact with an automated phone system.
• Maintain a sales mentality; be able to patiently overcome objections
• Completes various periodic and recurrent career development and skills training sessions.

• Minimum 1 year inside sales experience in call center or phone room setting
• Home improvement call center inside sales experience strongly preferred
• High School Diploma or equivalent experience
• Proficiency with Windows based applications
• Excellent communication and negotiation skills
• An understanding of call center fundamentals
• Experience working in a fast-paced environment
• Ability to empathize with customers
• Available to work a hybrid schedule. Two days "in office" and 3 days remote.  Multiple shifts are available.
• Location of this position is DFW Texas and is a hybrid work arrangement (partially remote/subject to change); qualified candidates will reside within a commutable distance to the office.

The Hiring Salary Range for this position is $32,000.00-$41,000.00 annually.

(Salary offer to be determined by the applicant’s education, experience, knowledge, skills, location, and abilities, as well as internal equity and alignment with market data.)

This role is eligible to participate in an incentive bonus program monthly.

AS, AMERICA INC. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law. Only at LIXIL’s request preferred vendors may be invited to refer talent for specific open positions. In such cases, a current and fully executed agreement with LIXIL must be in place.

Recruitment & Staffing Agencies: AS, AMERICA INC does not accept unsolicited resumes from any source other than candidates. The submission of unsolicited resumes by recruitment or staffing agencies to AS, AMERICA INC. or its employees is strictly prohibited unless contacted directly by AS, AMERICA INC. internal Talent Acquisition team. Any resume submitted by an agency in the absence of a signed agreement will automatically become the property of AS, AMERICA INC. and will not owe any referral or other fees with respect thereto.