Installation Service Technician Lead at Astound Broadband powered by Wave

Broadband Technician Lead  

Garberville, CA

Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company. 

Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.

Astound Broadband is seeking to fill a Broadband Technician Lead position for our Garberville, CA office. The Broadband Technician Lead is responsible for residential and commercial installation, service and repair, and disconnections for data, video, and phone on the customer premises with a high level of focus on customer service, customer education, and quality of work. This role will be responsible for ensuring and recording correct RF signal levels. The Broadband Technical Lead is required to communicate with leadership and dispatch, as well as assist supervisors and technicians with escalations and specialized work orders, or any other supervisory duties as needed. This role participates in a 24/7 on-call rotation.

Where you will work:

• This position is based out of the Astound Broadband's Garberville, CA office and  would be an in office/field role.
• We are open to candidates relocating for this position.

A Day in the Life of the Broadband Technician Lead:

• Residential and Commercial install, service/repair, and disconnects* (data, video, phone) on customer premises
• Assist supervisors and technicians with escalations and specialized work orders
• Ensure/record correct RF and signal levels within specifications
• Communication with leadership and dispatch as needed
• Customer education
• Operate company vehicle in safe and responsible manner
• Participation in a 24/7 on-call rotation
• Other duties as assigned

What You Bring to the Table:

• 2+ years experience as a Technician in the Telecommunications industry (6+ months satisfactory metrics with Hybrid Fiber- Coaxial (HFC) network experience preferred)
• Proficiency in problem-solving, time management, and basic computer skills
• Experience with power tools, reading and interpreting NIMS and AutoCAD maps
• Must possess a working knowledge of phone/IP networks and POS systems, and ability to effectively communicate the differentiation 
• Strong customer service skills
• Strong verbal and written communication skills
• Ability to work effectively, both independently and as part of a team
• Must possess a valid driver's license with a satisfactory driving record compliant with the company policy

Education & Certifications:

• High school diploma or equivalent
  
  

We're Proud to Offer a Comprehensive Benefits Package Including:

• 401k retirement plan, with employer match
• Insurance options including: medical, dental, vision, life and STD insurance
• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
• Floating Holiday: 40 hours per year
• Paid Holidays: 7 days per year
• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
• Tuition reimbursement program ( after 1 year of employment up to $4,000.00 per calendar year)
• Employee discount program ( If in our serviceable area)

*Benefits listed above are for regular full-time positions 

The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. The base salary range in California for this position, plus opportunities for bonus, benefits and commission, if applicable, is: 

• Broadband Technician Lead: $26.80 - $37.52

Perks of the position :

• Home Garaging ( If you qualify) 
• Provided tools, uniforms, and work vehicle

Our Mission Statement: 

* Take care of our customers 

* Take care of each other 

* Do what we say we are going to do 

* Have fun

Diverse Workforce / EEO:

Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered.  Discrimination of any kind has no place here.  We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.  

CCPA Employee Privacy Policy (For California Candidates Only): https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf  

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)