Installation Technician at TEKsystems

Description:

Qualifications:

The reality today is that they will take anyone with a good attitude, good work ethic and will show up and is willing to work and learn.

People who come from a background or education where they have worked with their hands, provided customer service, worked outside typically work out much better than people with an IT or office background.

Day to day duties:

They will receive training on and be doing the following:

1. Installation and programming of Burglar Alarms, CCTV (IP & Analog), DVRs, and Access Control Systems for residential customers.

2. Installing window breaks, door units, smoke detectors.

3. Troubleshooting signal issues to ensure alarm functions properly if needed.

4. Perform daily hands-on field interaction with customers at the site level and some smaller customer care levels.

5. Test and verify signals for equipment

6. Train customer on use of equipment and answer all questions to include ensuring that they have no additional need (equipment, etc.).

7. Completing necessary customer paperwork for each job.

8. Cost ALL PART utilize for each individual job installed PRIOR to closing out job with dispatch center.

9. Maintaining accurate truck inventory of products.

10. Provide top quality customer service.

11. Achieve 90% Goal Attainment for completed installations and zero “go-backs”.

Skills:

Installation, Install, Cable

Top Skills Details:

Installation

Additional Skills & Qualifications:

They will need to be extremely customer oriented, and display professionalism at all times in these customer homes. They need to be on time consistently.

Must have Great Communication skills. This very important along with being reliability and possessing an adaptive personality. This person should have stellar interpersonal skills, along with the ability to think quickly on their feet, read non-verbal ques from the home's resident and have a solution oriented, customer centric attitude. The last thing a customer wants to hear is that "I'm not familiar with this system or I do not know how to work on this." It's important to give the customer confidence that their issue will be resolved.

Tools Needed/PPE Gear:

6-foot ladder (they can get a Little Giant that folds up if they drive a sedan), screwdrivers but preferably an electric drill, wire cutters, hand sheetrock saw. (This may take them some time to build up, but they need to understand the expectation)

Their Own Vehicle:

FAQ: What radius are they traveling too?

They are going to try and keep them within a zip code or 2 of where they live

FAQ: Is there mileage etc.?

Will only reimburse for mileage in the rare occasion that they must go over 40 miles from location to another

Experience Level:

Entry Level

Benefits Eligibility

requirements apply to some benefits and may depend on your job classification

and length of employment. Benefits are subject to change and may be subject to

specific elections, plan, or program terms. If eligible, the benefits available

for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) 

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.