Instructional Designer at Alaska Airlines

Company: Alaska Airlines The Team:

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

Role Summary:

The Instructional Designer is responsible for designing lessons and leading development of eLearning and Instructor-Led Training programs for the Airport Operations & Customer Service (AOCS) division at Alaska Airlines (AS) and Horizon Air (QX). As an individual contributor, this role makes recommendations on and writes learning objectives while leading teams in utilizing current instructional design techniques and strategies.

Key Duties:

• With limited direction from the Senior Instructional Designer or Supervisor, design and develop training solutions for multiple front-line workgroups in collaboration with various stakeholders.
• Take on ambiguous challenges to implement learning objectives that train to competencies and critical behaviors.
• Apply deep knowledge of adult learning principles to act as a consultant regarding Instructional Design and Content Development methodology, standards, and practices to make recommendations on design specifications, storyboards, and simulations.
• Analyze data to interpret Job Task Analyses, Needs Analyses, Gap Analyses, Root Cause Analyses, and other types of evaluation to understand user goals and objectives and identify appropriate content deliverables for assigned projects.
• Manage moderately complex projects to support timelines, development of content, scripts, stakeholders, video recording, and audio.
• Apply industry methodologies to write and revise content deliverables (e.g., online course materials, job aides, classroom materials) per approved content plans, ensuring content deliverables adhere to established standards.
• Facilitate informal and formal reviews with subject matter experts, stakeholders, and other applicable team members.
• Resolve requests for content updates based on identified defects, product enhancements, Root Cause Analysis findings, etc. to help ensure delivery of high-quality products to our customers.
• Take initiative to research new technologies to assist in the continued improvement of content development processes and standards, recommending changes required to match or surpass e-learning industry standards.
• Utilize the learning management system (LMS) to upload, test, create and edit course trees, archive courses, and communicate with LMS administrator to ensure adherence to best practices.
• Lead the team to administer Train-the-Trainer sessions and other processes necessary to ensure the successful hand-off of training content to the Training Delivery team.
• Conduct post-launch evaluations of training content and update course content as a result of these evaluations.
• Mentor and influence professional development of junior roles on the team.
• Perform other duties as assigned.

Job-Specific Experience, Education & Skills:

Required

• 2 years of experience with adult learning principles in instructional design, training development, e-learning development, or related area.
• Bachelor’s degree with a focus in learning, curriculum design, education, communications, or a related discipline, or an additional two years of training/experience in lieu of this degree.
• Experience with one or more eLearning authoring tools such as: Articulate Storyline 360 or Adobe Captivate.
• Proven understanding of learning modalities and adult learning styles.
• Excellent communication skills (e.g., verbal, written, presentation, and listening).
• Possess strong organizational and time management skills, with the ability to execute on multiple projects, priorities, and deadlines in a fast-paced environment where flexibility is key.
• Ability to quickly analyze the impact of development changes on a content development project and adjust workload appropriately.
• Advanced proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Preferred

• Knowledge of current training presentation products and emerging technologies for mobile applications.
• A professional certificate in Instructional Design or a related discipline. Multiple related professional certificates will be considered accordingly.
• Experience with image/graphic creation and manipulation.
• Experience working with Articulate Rise 360.
• Experience in creating simulations, gamification design, and recording screencasts.
• Experience creating compelling visual designs for training that is functional and engaging.
• Strong working knowledge of Photoshop and web design.

Job-Specific Leadership Expectations:

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Salary Range: $67,725 --- $97,450 / year Salary Details:

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Horizon employees. Alaska/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

 

Note: We don’t typically hire at the top of the range.

Total Rewards:

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

 

• Free stand-by travel privileges on Alaska Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off
   

For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.

FLSA Status: Exempt Employment Type: Full-Time Regular/Temporary: Regular Requisition Type: Management Location: Seattle - Gold Coast Center (GCC) Equal Employment Opportunity:

We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.

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