Insurance Customer Service Representative - Primary Location

The Feld-Miller Agency, proudly located in Colorado, is dedicated to being the foremost resource in the financial and insurance industry. Founded by Jennifer Feld in May 2013, and now managed alongside her husband, Michael, who brings 16 years of Allstate experience, our agency thrives on a passion for helping others. We provide unparalleled services, personalized solutions, and a steadfast commitment to our clients' financial well-being and security. Our team is driven by core values such as Ownership, Betterment, Teamwork, Trust, and Knowing No Limits.

We are seeking a dedicated and client-focused Insurance Customer Service Representative to join our growing team. This role is critical in managing policy transactions, identifying cross-selling opportunities, and delivering exceptional customer service. Compensation includes a base salary plus bonus opportunities, with total earnings ranging from $50,000 to $55,000 based on experience.

If you are a motivated individual who values teamwork and strives for excellence, we encourage you to Apply Today. Join our team and help us continue to deliver exceptional service to our clients.

Salary Range: $50000.00 - $55000.00 per year

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Health Insurance

Dental Insurance

Tuition Reimbursement

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

• Identify and advise clients on additional insurance needs to ensure there are no coverage gaps.
• Adhere to all Allstate compliance requirements, including SRM (Strategic Risk Management) and new business trailing documents, ensuring all recommendations are in the best interest of the client.
• Handle inbound service calls, addressing needs such as payments, policy changes, and billing inquiries.
• Conduct insurance reviews to confirm household members, verify discounts, and ensure accurate coverage.
• Consistently prioritize the betterment of the customer when reviewing and recommending policy changes.

• Candidate must have an Active Property and Casualty license to be considered.
• 1-3 years of experience in a similar role.
• Patience, attention to detail, and strong communication skills (both verbal and written).
• Ability to follow up with clients and maintain a client-focused approach.
• Confident, self-starter who works well independently.
• Driven and goal-oriented individual.