Intake Specialist (Bilingual- Spanish) - Personal Touch Home Care of N.Y. Inc

Intake Specialist (Bilingual- Spanish)

Long Island City, Queens, NY

About Us: With 50 years of dedicated service to our communities, Personal Touch has been a trusted provider of home care. Our priority lies in ensuring exemplary patient care while fostering a supportive and empowering workplace culture for all team members. 

Why Choose Us: At Personal-Touch Home Care, we are committed to creating a rewarding and fulfilling experience for our team members. Our established history and reputation provide a stable and trusted foundation for your career. Join us in positively impacting the lives of our patients and their families. As a member of our team, you will enjoy a wide range of benefits that enhance your overall well-being and support your career growth. They include:

• Employee Recognition Programs: We acknowledge and celebrate your contributions.

• Comprehensive Health Benefits: We offer an inclusive package with Medical, Dental, Vision, Accident, and Long-Term Disability Coverage to ensure access to quality medical care while promoting overall wellness. 

• Generous Paid Time Off: We provide generous paid time off to ensure you can recharge and return to work refreshed, leading to greater productivity and job satisfaction. We support a healthy work-life balance. 

• Retirement Benefits: We offer a 401k plan to secure your financial future and help you save for retirement.

• Life Insurance: We offer company paid life insurance providing peace of mind and financial protection for you and your loved ones. 

• Mileage Reimbursement: We make sure you're compensated for your business travel.

• Opportunities for Professional Growth and Development: Empowering you to thrive and grow. 

• Employee Assistance Program: Supporting the well-being of you and your family.

• Perks Program: Exclusive deals and offers on products, services, and experiences you need and love.

Job Summary: The Intake Specialist is responsible for taking initial intake information for patients requiring paraprofessional care only. Obtains initial authorization and ensures that all cases are processed in a timely manner to promote continued growth for the company.

**Bilingual English- Spanish preferred.

Key Responsibilities:

1. Answers phones, and gathers all required information needed for admissions paraprofessional cases MLTCs, MCO, Private Pay, Medicaid, Long Term Insurance, Aging, etc..

2. Inputs data – Documents all data in the Referral Management Log.

3. Communicates with patients/families regarding start of care dates.

4. Communicates with contract agencies to ensure that the required obtained.

5. Advises Clinical Team, Booking Team, and Coordination Department of all new cases.

6. Reviews all faxed/ emailed referral list and accepts appropriate cases.

7. Monitors all emails and responds in a timely manner.

8. Monitors the HHAexchange Link to accept and decline cases.

9. Monitors and follows ups on all referrals in the Referral Management Log.

10. Converts/admits all accepted cases, once the Authorizations have been received.

11. Reviews all authorizations to confirm accuracy.

12. Verifies benefits of all Long-Term Insurance policies.

13. Runs Reports as needed.

14. Performs other duties as assigned.

Skills and Abilities:

• Exceptional customer service and professional demeanor.
• Excellent communication skills including active listening.
• Ability to act with integrity, professionalism and confidentiality.
• Proficient with Microsoft Office Suite and other related software.
• Solid problem-solving skills.
• Excellent interpersonal and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks; excellent time management skills.
• Able to multitask efficiently and effectively.

Qualifications:

• At least 18 years of age.
• Minimum of High School Diploma or a General Education Development certificate (GED)
• Experience with HHAeXchange a plus
• Prior experience in Home Health Care a plus
• Knowledge of EPACES, BOLT, HHAeXchange preferred

Working Conditions:

• This position operates in an office environment.
• Able to perceive and follow written instructions and document information accurately.
• Able to perceive, convey, relay and clearly exchange and communicate information.
• Able to document information on software portal.
• Able to verify accuracy of written materials, documents, log in and clearly communicate information.
• Must be able to lift and stoop effectively so as to be able to perform the above-listed responisbilities.
• Must be able to move about inside the office to access file cabinets, office machinery, etc. to be able to perform the above-listed responsibilities.

The above statements are only meant to be a representative summary of the major duties and responsibilities of this job. The employee may be requested to perform job related tasks other than those stated in this description and the scope of the job may change as necessitated by business demands.

Pay: $24.00-$25.00 per hour

Job Type: Full-time

We are excited to welcome passionate and dedicated individuals to join our team at Personal Touch Home Care. We’re more than just a company, we’re a close-knit family dedicated to supporting each other’s success and well-being. Apply now and join us in making a positive impact on the communities we serve.