Intake Specialist - Community Teamwork Inc
LOWELL, MA 01852
About the Job
The Intake and Eligibility Specialist will perform initial intake and eligibility assessment of clients seeking services through the Division of Child & Family Services. Assist clients in completion of subsidy application process and verification of documentation.
At Community Teamwork our employees enjoy best-in-class benefits to support their physical, financial and emotional wellness.
We offer:
- Casual work environment
- 4 weeks of Paid Time Off
- Medical
- Dental
- Vision
- Paid Life Insurance
- Tuition reimbursement up to $5000 per year
- 12 paid holidays
- Paid sick leave
- Career advancement and professional development
- 5% contribution to your 401K whether you participate on your own or not.
- Great co-workers and a great mission with an outstanding Community Action Agency
Duties and Responsibilities
- Coordinate with Program to ensure program capacity.
- Communicate with clients via telephone, internet and in person and advise of program requirements.
- Enter client information into appropriate databases. Ensure all data is entered accurately in all required databases, including Kinderwait, Child Plus,and eCCIMS.
- Ensure all required documents are included in the child’s file.
- Process all status changes for enrolled children.
- Complete reassessments as required by the funding source.
- Develop and maintain relationships with key stakeholders.
- Assist with the administration and record-keeping of the program.
- Provide Intake Manager with client tracking numbers as requested.
Successful Candidate will Possess:
- Proficient computer skills required in basic computer software and data collection systems.
- Demonstrated ability to prioritize work and problem solve.
- Excellent customer service, organizational, interpersonal, oral and written communication skills.
- Ability to maintain accurate records and maintain confidentiality of information.
- Knowledge and experience working with low income, culturally diverse, and at-risk families and individuals.
- Bilingual skills (English, Spanish, Khmer) desired.
- Evidence of recent Mantoux, physical exam, and MMR.
- CORI/DCF/Fingerprinting.
- 1-2 years’ experience providing intake and referral services, community outreach or other related social service functions.
Education:
HS or equivalent required
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Community Teamwork is a drug free work environment.
Commitment to Diversity Equity and Inclusion
Community Teamwork is committed to an equitable, non-discriminatory, and anti-racist approach in all components of our organizational structure and operations, including the job application process. We recognize that people of underprivileged backgrounds and underrepresented identities often are not afforded equitable access to resources, opportunities, and professional development. We offer professional development, training, and tuition reimbursement opportunities to ensure that you and CTI are set up for success. We encourage you to apply if you see an opening that is exciting to you and include examples of your work that you feel demonstrate your qualifications. Please feel free to speak to all experiences, skills, and educational certifications that you feel are relevant. We look forward to reviewing your application.
This is an exciting opportunity to become an integral member of an innovative team in an organization committed to excellence.